Night Receptionist - T2HILT- Front Office

Hilton Garden inn T2 - Arora Group; Hounslow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided & dry cleaning

Discounted employee rates at Arora/Hil

Merlin Entertainments discounts

Tastecard

Life assurance

Wage stream

Employee assistance programme

Refer a friend scheme

Cycle to work scheme

Long service recognition

Job summary

Hilton Garden Inn London Heathrow is seeking Night Receptionists to create a warm, welcoming atmosphere for guests. You will manage check-in and check-out procedures, provide information on hotel facilities and local area, and resolve inquiries with professionalism.

Work closely with other departments to ensure a seamless guest experience, handle calls, allocate rooms, and prepare guest bills while maintaining a high standard of English communication.

Qualifications

• High standard of written and spoken English.
• Strong guest-service orientation.

Responsibilities

• Greet guests with a warm welcome and infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Customer service

Multitasking

Communication

Teamwork

English proficiency

Professional appearance

Job description

Salary – £27,040 plus TroncHoliday – 28 days holiday, enhanced after 5 years of service.But there’s more...Free meals on duty.Uniform offered and dry cleaned.Discounted employee friends & family rates at Arora Hotels.Food and beverage discounts.Christmas gifts and employee parties.Introduce a friend scheme.Cycle 2 work scheme.UK attraction discounts @ Merlin Entertainments.Taste card.Life assurance scheme.Wage stream.Employee assistance programme.Arora star employee recognition.Long service recognition award.About us...

Hilton Garden Inn London Heathrow is the only hotel with direct access to Terminal 2 and is directly connected to the underground, mainline and Elizabeth Line. The hotel has 369 rooms and some exciting food and beverage outlets, including the Runway Bar, which offers amazing views of the airplanes taking off and landing. It has five conference rooms for up to 65 people and features a state-of-the-art fitness centre.

A bit about what you will do

Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.Greet our guests with a warm welcome and an infectious smile.Manage check-in and check-out procedures efficiently,Provide guests with information about hotel facilities, services, and local area.Handle guest inquiries and resolve any issues promptly and professionally.Work closely with other departments to ensure seamless guest experiences.Answering calls, allocating rooms, and preparing guests’ bills.

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• Hotel experience in a similar role a real advantage.
• Opera PMS experience is a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.