Night Counsellor

The Portfolio Group; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading health and wellbeing provider is seeking a qualified Helpline Counsellor to provide 24/7 emotional support via telephone. This remote position requires a minimum diploma level 4 in Counselling and BACP registration. Responsibilities include managing a caseload and delivering supportive calls to clients. Employee benefits include a contributory pension scheme, 25 days holiday, and professional accreditation covered. This role offers opportunities for career progression in a supportive environment.

Benefits

BACP membership and accreditation paid

Monthly incentives

25 Days Holiday + Bank Holidays

Flexible work arrangements

Free breakfast on Mondays

Qualifications

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
• Registered member of the BACP.
• Relevant telephone experience.
• High level of computer literacy.

Responsibilities

• Provide immediate emotional support and guidance to callers.
• Maintain an active caseload of STC/Video clients.
• Demonstrate an ability to work with distressed individuals.

Skills

Counselling

Communication skills

Organizational skills

Customer service

Education

Diploma level 4 in Counselling

BACP registration

Tools

MS Office

Job description

• (phone number removed) FTE DOE. plus 3k night allowance
• Remote position.
• Must be able to attend training induction that runs twice a month - 2 days in Manchester
• Shift Pattern: Thurs, Fri, Sat 20:00 - 08:00

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non‑profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
• Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day

Essential Skills and Competencies:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• Registered member of the BACP
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills

Desirable Skills and Competencies:

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment

Employee Benefits:

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to 60 per month for supervision
• Inhouse supervision
• Monthly incentives such as weekends away!
• Supervision
• 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
• Birthday Off/Mental Health Day
• Profit Share Scheme
• Perkbox (staff discount scheme)
• Christmas bonus after 3 years of service
• Contributory Pension Scheme
• Fab Fridays- dress down & free treats
• Allied Pride Network
• Social events throughout the year
• Free breakfast on Mondays
• Fresh fruit delivered to the office each week
• Free annual flu vaccine
• Private health insurance after 5 years service
• Life Insurance
• Discounted eye test
• Discounted glasses/contact lenses prescription

(phone number removed)LS1R20

INDHA