Night Concierge

Salvation Army Housing Association (saha); Tunbridge Wells; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading housing organization in Tunbridge Wells is seeking a Night Concierge to assist vulnerable individuals in their journey towards independence. This role involves building trust, supporting clients with daily living needs, and encouraging social participation. Ideal candidates should be proactive, resilient, and have experience working with vulnerable groups. The position offers attractive benefits, including additional financial rewards and comprehensive training.

Benefits

£100 starting bonus

£250 at 6 months service

£250 at 12 months service

26-31 days annual leave

Extra day off on birthday

High Street discount scheme

Pension with life assurance

Discounted private medical insurance

Loans for emergencies

Occupational Sick Pay

Induction training and support

Long service awards

Career development support

Qualifications

• Must be enthusiastic, proactive, and empathetic.
• Ability to inspire and support individuals transitioning from homelessness.
• Experience in a community support role is beneficial.

Responsibilities

• Build trust and support clients toward independence.
• Encourage participation in social programs.
• Assist residents with everyday living challenges.

Skills

Confident communication

Building trusting relationships

Resilience

Experience with homeless/vulnerable groups

Knowledge of community resources

Job description

About the Role

Exciting opportunity for a Night Concierge based in our supported housing service in Tunbridge Wells!

Help us to support some of the most vulnerable people as they progress from being homeless, to being supported to being independent.

At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Night Concierge, you will need to:

• Get to know and build the trust of our clients
• Help clients to live independently
• Encourage participation in social and leisure programmes
• Support residents with the practicalities of everyday living
• Shifts are predominantly 20:30-07:00

About the Candidate

Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people? Are you a positive, people‑oriented team player who thrives on getting the best deal possible for young people experiencing homelessness and developing their strengths and talents?

A Night Concierge will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.

You will need to:

• Be a confident and capable communicator, not fazed by difficult situations
• Be able to build trusting, professional relationships and have a high level of resilience
• Take an asset‑based approach to empowering people to develop their skills, strengths and talents
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups
• Understand or learn about community resources and organisations that can help our clients

Benefits

In return for helping to transform lives, we’ll give you access to some great benefits. These include:

• £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off‑line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

About the Company

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person‑centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents. That’s where you come in.

As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.