Night Concierge

Salvation Army Housing Association; Tudhoe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A nonprofit housing organization seeks a Night Concierge for its supported housing service in Tudhoe. The role involves building trust with clients, providing accurate information, and participating in ongoing training. Suitable candidates will have experience supporting vulnerable populations and excellent communication skills. This is a chance to contribute positively to individuals facing homelessness and to help them regain their stability, making an impactful difference in the community.

Qualifications

• Experience working with homeless or vulnerable groups.
• Ability to work in difficult situations and build professional relationships.

Responsibilities

• Build trust with clients.
• Provide accurate information about services.
• Participate in training and personal development.

Skills

Confident and capable communicator

Relationship building

Resilience

Knowledge of community resources

Job description

About The Role

Exciting opportunity for a Night Concierge based in our supported housing service at Newhaven Foyer

At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Night Concierge you will need to :

• Get to know and build the trust of our clients
• To acquire and provide up to date and accurate information relating to clients and the service as a whole.
• To undertake any necessary training / personal development identified by the Line Manager.
• To contribute the Key Performance Indicators set for Self, Scheme, and the wider association.

A Night Concierge will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.

You will need to :

• Be a confident and capable communicator, not fazed by difficult situations
• Be able to build trusting, professional relationships and have a high level of resilience.
• Take an asset-based approach to empowering people to develop their skills, strengths and talents.
• Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,

Understand or learn about community resources and organisations that can ...