Night Auditor

DHY - Front Desk; Copmanthorpe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Copmanthorpe is seeking a Guest Experience Expert to create memorable guest experiences. Key responsibilities include managing check-in/check-out, addressing guest requests, and promoting local attractions. Successful candidates will possess excellent communication skills and adhere to company policies to maintain a professional environment. Join us to offer top-notch service and be part of our dedicated team, enhancing the guest experience every day. Competitive benefits are included.

Benefits

Discounted room rates

Discount on food & beverage

Free use of the Leisure Club facilities

Learning & Development opportunities

Qualifications

• Ability to create a memorable guest experience.
• Strong communication and professional appearance.
• Ability to follow company policies and maintain confidentiality.

Responsibilities

• Ensure smooth check-in and check-out processes.
• Address guest requests and operational needs.
• Complete reports and share local highlights.

Job description

About Us:

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme
• Dedicated benefits website

Position Summary:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.