Night Auditor

AccorHotel; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hospitality group seeks a Night Team Member Multi-Skilled in Cardiff. You will ensure guest comfort and safety at night, handling inquiries and maintaining updated profiles. Responsibilities include security rounds, cash handling, and promoting hotel facilities. Ideal candidates will have customer service experience, excellent communication skills, and the flexibility to work night shifts. Join us to enhance your hospitality career with opportunities at multiple locations.

Benefits

Free night stays in UK hotels

30% discount in Accor Restaurants

Discounted hotel rates globally

Well-being support

Cycle to Work Scheme

Qualifications

• Previous experience in hospitality or customer service preferred.
• Flexibility to work night shifts, weekends, and holidays as required.

Responsibilities

• Attend to all guests promptly and efficiently.
• Conduct night security rounds to ensure safety.
• Promote special promotions and hotel facilities.

Skills

Customer service

Strong communication

Interpersonal skills

Job description

• Compensation: GBP 13.12 - GBP 13.61 - monthly

Company Description

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Job Description

Join our team as a Night Team Member Multi-Skilled and become an integral part of our hotel's exceptional service experience! As a Night Team Member Multi-Skilled, you'll be the first point of contact for our guests during the night, ensuring their comfort, safety, and satisfaction throughout their stay. Your warm and friendly will contribute to our guests' overall enjoyment, making their visit memorable from check-in to check-out.

Key Responsibilities:

• Promptly and efficiently attend to all guests with professionalism and courtesy.
• Maintain updated guest profiles and ensure accurate registration processes.
• Handle guest inquiries, messages, and parcels promptly and accurately.
• Collaborate closely with Housekeeping to coordinate room information and lost property.
• Perform cash handling and ensure accurate account postings.

Security and Safety:

• Maintain a secure environment according to policy.
• Conduct night security rounds to ensure the safety of guests and property.
• Report any safety hazards promptly and handle complaints efficiently.
• Follow established security procedures and assist in emergency situations as needed.

Training and Development:

• Assist in establishing ongoing training programs to uphold brand and service standards.
• Induct new staff members and ensure adherence to service procedures and standards.
• Communicate openly with staff, providing regular briefings and relevant information.

Health, Safety, and Environment:

• Comply with health, safety, and environment policies and procedures.
• Participate in workplace consultation on health and safety matters.
• Report any hazards, incidents, or injuries promptly and accurately.
• Maintain hygiene standards for food handling and presentation.
• Ensure compliance with liquor licensing requirements.

Customer Relations and Sales:

• Provide efficient, friendly, and professional service to all guests.
• Actively promote special promotions and facilities available within the hotel.
• Implement Accor values and customer vision to deliver the best service.

Other Duties:

• Complete all assigned tasks accurately and within designated time frames.
• Participate in training and development programs to enhance personal and departmental standards.
• Abide by Accor policies on Equal Employment Opportunity and workplace harassment.
• Maintain confidentiality of hotel, customer, and staff information

Qualifications

• Previous experience in hospitality or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to work night shifts, weekends, and holidays as required.

Additional Information

Let's take a look at the benefits you will receive from us.

• Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• Pedal your way to work with our Cycle to Work Scheme
• Take care of your vision with our Eye Care Voucher
• Enjoy extra holidays every year
• Plan for your future with our Pension Scheme
• Explore Merlin Entertainment with our exclusive discount
• Celebrate your birthday with our special Bonanza
• Savor the Accor Dining Experience at our hotels/restaurants
• Seize development opportunities through Accor Academy
• Prioritize your well-being with VIVUP
• Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
• And much more awaits you...

Information on the processing of personal data:

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy