NHS Outpatient Coordinator & Call Centre Specialist

NHS; Tooting; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a self-motivated Outpatient Coordinator to join the Central Bookings Service. The ideal candidate will have excellent customer service skills, relevant healthcare experience, and the ability to work efficiently in a busy environment. Responsibilities include handling patient inquiries and providing high-quality service to the community. This role requires strong communication skills and adherence to confidentiality protocols.

Qualifications

• 5 GCSEs including Maths, English, and IT are essential.
• Must have relevant healthcare experience in an administrative support role.
• Familiarity with NHS patient care processes is required.

Responsibilities

• To provide service excellence in a demanding call center environment.
• Handle patient inquiries and maintain strict confidentiality.
• Support the Central Bookings Service for St George's Hospital.

Skills

Customer service skills

Communication skills

Confidentiality and professionalism

Teamwork

Time management

Education

5 GCSEs including Maths, English, and IT

Further study courses (e.g., Admin, IT, Customer Service)

A levels or higher education qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

ERS software or similar

Job description

A leading healthcare provider in the UK is seeking a self-motivated Outpatient Coordinator to join the Central Bookings Service. The ideal candidate will have excellent customer service skills, relevant healthcare experience, and the ability to work efficiently in a busy environment. Responsibilities include handling patient inquiries and providing high-quality service to the community. This role requires strong communication skills and adherence to confidentiality protocols.