NHS Customer Service Advisor - Mon-Fri 9-5

GXO; Swindon; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading logistics company is seeking two dedicated Customer Service Advisors to join their team in Swindon. The role involves managing customer inquiries for NHS clients, ensuring they receive top-notch service. Ideal candidates will possess excellent communication skills and a customer-focused mindset. Full-time positions offer a salary up to £25,416.49 per annum with great benefits including 25 days annual leave and a flexible dental insurance plan.

Benefits

25 days annual leave

Flexible dental insurance

Company sponsored pension scheme

24/7 online GP service

Life assurance

Employee assistance programme

High street discounts

Cycle to work scheme

Cashback cards

Qualifications

• Ability to communicate effectively, both written and verbal.
• Strong organisational and time management abilities.
• Proactive and customer-focused with a positive attitude.

Responsibilities

• Handle customer enquiries via the call management system.
• Investigate and resolve issues promptly.
• Manage urgent orders, returns, and complaints.

Skills

Excellent communication skills

Strong organisational skills

Customer-focused mindset

Team player attitude

Good IT skills (Word, Excel)

Job description

A leading logistics company is seeking two dedicated Customer Service Advisors to join their team in Swindon. The role involves managing customer inquiries for NHS clients, ensuring they receive top-notch service. Ideal candidates will possess excellent communication skills and a customer-focused mindset. Full-time positions offer a salary up to £25,416.49 per annum with great benefits including 25 days annual leave and a flexible dental insurance plan.