NHS Administrator

Belmont Recruitment; Lincoln; On-site; GBP 18,000 - 25,000; Full time

Job summary

A healthcare recruitment agency is seeking an experienced Outpatients Administration Assistant to support a busy outpatient appointment service within a large NHS organization in Lincolnshire. This temporary position demands expertise in managing outpatient appointments, tracking patient care pathways, and maintaining accurate records using hospital administration systems. The ideal candidate will demonstrate customer service skills and thrive in fast-paced environments. Interested candidates should apply with an up-to-date CV ASAP.

Qualifications

• Experience in a customer-focused or administrative role.
• Ability to work effectively in a fast-paced environment and meet tight deadlines.

Responsibilities

• Booking and managing outpatient appointments.
• Tracking patients along their care pathway.
• Maintaining accurate patient records using hospital administration systems.
• Liaising with clinicians and internal departments.
• Managing appointment changes and cancellations.
• Providing professional reception and telephone services.
• Identifying potential breaches and escalating concerns.
• Supporting outpatient clinics and reception duties.
• Assisting with the induction and training of new staff.

Skills

Customer service skills

Time management

Communication skills

Tools

CareFlow PAS

Job description

Belmont Recruitment is currently recruiting for an experienced Outpatients Administration Assistant to support a busy outpatient appointment service within a large NHS organisation in Lincolnshire. This is a temporary contract for 3 months with a view to extend.

Key Responsibilities

• Booking and managing outpatient appointments in line with RTT and Cancer Waiting Time targets
• Tracking patients along their care pathway to prevent breaches
• Maintaining accurate patient records using hospital administration systems (e.g. CareFlow PAS)
• Liaising with clinicians, secretaries and internal departments to resolve booking issues
• Managing appointment changes, cancellations and non-attendance in line with policy
• Providing professional reception and telephone services to patients and staff
• Identifying potential breaches and escalating concerns to senior staff
• Supporting outpatient clinics and assisting with day-to-day reception duties
• Assisting with the induction, training and support of new or junior staff

Requirements

• Experience in a customer-focused or administrative role
• Ability to work effectively in a fast-paced environment and meet tight deadlines

Please apply with an up to date CV ASAP if this role would be of interest to you