NHS Admin Apprentice – Complaints & PALS (NVQ 3)

Chesterfield Royal Hospital NHS Foundation Trust; Chesterfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading healthcare provider in Chesterfield is offering an exciting opportunity for an Assistance and Complaints Apprentice. This role includes providing administrative support, assisting with patient complaints, and developing skills towards an NVQ level 3 in Business Administration. Ideal candidates are professional and responsive, eager to gain experience within the NHS. The position is office-based, requires a commitment to training, and supports further development through college courses.

Qualifications

• Experience in an office environment.
• Experience meeting deadlines.
• Willing to undertake further training.

Responsibilities

• Provide comprehensive administrative support.
• Assist in resolving patient complaints.
• Monitor and respond to emails.
• Manage healthcare records.

Skills

Microsoft Office Suite

Attention to detail

Customer care

Teamwork

Education

Achieved or working towards GCSE / level 2 Maths and English

Tools

MS Teams

Excel

Word

PowerPoint

Job description

A leading healthcare provider in Chesterfield is offering an exciting opportunity for an Assistance and Complaints Apprentice. This role includes providing administrative support, assisting with patient complaints, and developing skills towards an NVQ level 3 in Business Administration. Ideal candidates are professional and responsive, eager to gain experience within the NHS. The position is office-based, requires a commitment to training, and supports further development through college courses.