NHS 111 Health Advisor

Dorset HealthCare University NHS Foundation Trust; Ferndown; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Ferndown is seeking a compassionate NHS 111 Health Advisor to assist the community in urgent healthcare needs. You will play a vital role in responding to public inquiries and ensuring efficient care delivery. Ideal candidates will possess good communication skills and a solid all-round education. Full and part-time roles are available, with supportive training provided. This position promises a rewarding experience as part of an inclusive team dedicated to healthcare excellence.

Qualifications

• Experience using a telephone as a regular means of communication in a work environment.
• Experience with dealing with the General Public.
• Committed to high quality patient care and patient experience.

Responsibilities

• Receive telephone calls and other contacts from members of the public requiring assistance.
• Handle all calls efficiently and courteously.
• Participate in audit and quality of service improvement processes.

Skills

Good communication skills

Telephony and IT skills

Customer service experience

Education

Good all-round education

Knowledge of First Aid

Basic knowledge of anatomy

Tools

Word Processing

Job description

Go back Dorset HealthCare University NHS Foundation Trust

NHS 111 Health Advisor

The closing date is 12 January 2026

Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community?

This is your chance to come and join us as a Health Advisor in our NHS 111 service! You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. into role will be fully supported with structured training provided at our Hub in St Leonards.

We offer a variety of rotas to suit your lifestyle- please see attached documents for rota examples. Availability of rotas changes dependent on the needs of the service, the exact rotas available will be discussed at interview.

Full time course - 9th March 2026 : 37.5 hours per week - Monday - Friday 0900-1700 for 5 weeks

Part time course - 9th March 2026 : 23.5 hours per week - Monday - Friday 9.30-14.30 for 7 weeks

Start dates can only be agreed after all pre-employment checks are completed by HR services.

Main duties of the job

Interviews will be held week starting 19th January and will include a face to face interview and an assessment.

We are passionate about the support and training we provide; you will have a period of supervised practise with our supportive team.

You must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.

Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.

Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.

Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.

Always maintain the integrity and confidentiality of all patient and Trust information.

Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [e-mail]

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

Person Specification

• Good all-round education
• Pathways trained, or working towards (must also be able to meet minimum threshold of 200 calls per month, required to maintain proficiency in Pathways)
• Knowledge of First Aid
• Basic knowledge of anatomy

Experience

• Experience with dealing with the General Public.
• Experience using a telephone as a regular means of communication in a work environment
• Ability to work to defined policy, procedures, practice and instructions.
• Experience in working in the voluntary or health sector.

Personal Qualities / Aptitudes

• Good quality application - complete, legible, good spelling and grammar
• Ability to attend and successfully complete required training
• Committed to high quality patient care and patient experience
• Able to ensure care of own health and wellbeing to promote improvements to physical and emotional wellbeing
• Demonstrates a positive and flexible approach in line with the changing nature of the trust service delivery model
• Committed to the values based principles of high quality patient care to include; compassion; care; competence; communication; courage and commitment in all aspects of service delivery

Skills, knowledge, ability

• Word Processing and IT skills
• Ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust

£24,937 to £26,598 a yearp.a. pro rata for part time