NHS 111 Clinical Advisor

Practice Plus Group; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Clinical Advisor to manage patient calls through NHS Pathways. The role requires a UK Registered Nurse or Paramedic with recent experience in acute or primary care. Responsibilities include providing telephone triage and making clinical decisions while ensuring excellent communication with patients. The position offers competitive pay, training, and benefits, making it ideal for professionals looking to transition from physical demands of acute work.

Benefits

25 days annual leave

Company pension scheme

Life assurance

Employee assistance programme

Retail discounts

Qualifications

• Significant post registration training/consolidation and experience.
• 2 years recent experience in adult acute or primary/community care.
• Strong understanding of patient management in primary or secondary care.

Responsibilities

• Provide telephone triage using NHS Pathways systems.
• Make clinical decisions and give homecare advice.
• Communicate effectively with patients.

Skills

Triage/telephone advice experience

Clinical decision making

Excellent listening skills

Strong communication skills

IT and keyboard skills

Education

UK Registered Nurse (NMC) or Paramedic (HCPC)

Job description

About The Role

Please note this position does not offer any home working. At the moment we are looking for Clinicians to cover the night shifts.

Here at Practice Plus Group, we have an excellent opportunity to join our team as a Clinical Advisor and build on your Nursing or Paramedic experience and continue to deliver outstanding patient care –without the physical demandof acute work.

You’ll receive:

• £27.83 per hour (11pm-7am), with further pay enhancements of £30.60 per hour when working between Friday 18:00 to Monday 7:00am. Please note that the weekend rate is guaranteed but it is not contractual, it is just an incentive for working unsociable hours
• Any training hours will be paid at £24.47 per hour
• 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
• Guaranteed regular breaks
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.

What you'll be doing

What your typical day looks like

• You will be required to speak with patients and provide them with telephone triage using the NHS Pathways systems.
• Use of your clinical knowledge will be key in order to make decisions on the most appropriate action to take as well as homecare advice to callers.
• In 111 we get calls about anything and everything, hence no two-days will be the same. However, you will receive a lot of support from the software systems.
• We offer set shift patterns so you’ll always know when you’ll be working

You’ll be trained on NHS Pathways systems, a recognisable licence that you’ll receive on completion of training. Our two training options are:

• Full‑Time Monday-Friday (9:30am-5pm) for 4 weeks
• Part‑Time Tues, Weds, Thurs (6pm-9.30pm) and Sat‑Sun (9:30am-5pm) for 6 weeks

You must be able to attend every training day. This is followed by a further eight weeks’ support before you can be signed off to work on your own.

What we’ll look for in you

The successful candidate will have the following skills and experience:

• Significant post registration training/consolidation and experience
• 2 years recent experience in adult acute or primary/community care
• Strong understanding of patient management in primary or secondary care
• Triage/telephone advice experience
• Clinical decision making capabilities ability to demonstrate critical thinking
• Experience of working independently

We are looking for:

• UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
• Excellent listening and communication skills, with good IT and keyboard skills.

If you'd like to learn more about this role, or have any questions, please contact Valentin on [e-mail]

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.