New Homes Aftercare Coordinator

Wheatstone Solutions; Aylesbury; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A reputable house building firm is looking for a Customer Care Coordinator in Aylesbury. In this permanent role, you will ensure excellent customer service to homeowners post-sale. Responsibilities include managing customer queries, discussing property defects, and coordinating with subcontractors. The ideal candidate has experience in customer service within the housing industry, strong communication skills, and keen attention to detail. Working hours are Monday to Friday with hybrid options.

Qualifications

• Experience in customer service within the House Building / New Homes industry is essential.
• Strong verbal and written communication skills.
• High attention to detail in customer interactions.

Responsibilities

• Deliver excellent customer care service after the sale.
• Discuss defects with relevant trades to improve service.
• Support and advise subcontractors as necessary.
• Coordinate with site teams to resolve customer queries.
• Take ownership of customer homes and ensure timely service.
• Manage orders and process payments.

Skills

Customer Service experience

Excellent communication skills

Attention to detail

Job description

A reputable house building firm is looking for a Customer Care Coordinator in Aylesbury. In this permanent role, you will ensure excellent customer service to homeowners post-sale. Responsibilities include managing customer queries, discussing property defects, and coordinating with subcontractors. The ideal candidate has experience in customer service within the housing industry, strong communication skills, and keen attention to detail. Working hours are Monday to Friday with hybrid options.