New Home Sales Consultant

Metropolitan Thames Valley; Twickenham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing association in the United Kingdom seeks a Sales Consultant responsible for delivering sales performance across multiple locations. You'll engage internal and external stakeholders to manage the sales journey from site launch to completion, ensuring compliance with health and safety standards. With a strong focus on customer experience, the role offers comprehensive training and benefits, including generous leave and pension contributions.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions

Life assurance cover

Health cash plan scheme

Career progression opportunities

Qualifications

• 3 years shared ownership sales experience.
• Strong sales office and show-home management skills.
• Expertise in private sales products.

Responsibilities

• Deliver the sales budget and ensure excellent customer experience.
• Monitor void properties for security.
• Engage key stakeholders throughout the sales process.

Skills

Sales and customer service experience

Knowledge of shared ownership sales

Excellent customer care

IT and numeric literacy

Strong communication skills

Job description

The Sales Consultant is a front‑line representative of So Resi and MTVH and has responsibility for the delivery of the sales budget, working in multiple locations across a broad geographic area.

You will be responsible for contributing to the sales delivery and performance across the region, with a focus on ensuring an excellent customer experience is delivered as well as health and safety requirements are upheld.

You will be responsible for delivering the customer journey from Site Launch, lead management, application processing through to completion. You will be required to efficiently engage with all key internal and external stakeholders throughout the sales process.

Responsible for the weekly monitoring of all void properties to ensure their ongoing security.

This is 12 months FTC Maternity Cover.

You’ll be working in a fast‑paced environment where you can benefit from our comprehensive in‑house training to continue developing your skills.

Please note – we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3× your salary
• Cycle2work scheme
• Hybrid Working – dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme – we are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non‑inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued.

Our Networks groups

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people‑focused business, solving social issues by working together!

Qualifications

• Experience in a sales and customer service environment
• Expert knowledge of intermediate and private sales products with at least 3 years shared ownership sales experience
• Responsible for supporting the marketing team in implementing sales strategies
• Contribute effectively with internal cross‑functional teams within MTVH to support sales delivery and future management of new developments
• An understanding of the legal process of shared ownership and outright property sales
• Proven experience of delivering excellent customer care
  • IT and numeric literacy with strong written and verbal communication skills
  • Sales office and show‑home management experience