New Business Operations Manager

Recognise Bank; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A modern business bank is seeking a New Business Operations Manager to oversee lending transactions from approval to drawdown. Responsibilities include managing internal processes, ensuring compliance with KYC and AML checks, and liaising with various stakeholders. The ideal candidate should have 2-5 years of experience in financial services, particularly within lending operations, and possess excellent organizational and communication skills. The position supports flexible working arrangements and offers a range of employee benefits.

Benefits

Competitive Time Off

Work From Anywhere

Learning & Development

Hybrid Working

Private Medical Care

Enhanced Pension Scheme

Maternity, Paternity & Adoption Pay

Discretionary Company Bonus

Qualifications

• 2–5 years’ experience in financial services, ideally in lending operations.
• Strong understanding of customer onboarding.
• Proven performance in execution and service delivery.

Responsibilities

• Manage progression of deals from credit approval to drawdown.
• Conduct KYC and AML checks for compliance.
• Liaise with internal teams and external partners.

Skills

Financial services experience

Understanding of lending products

Customer onboarding processes

Organizational skills

Communication skills

Collaboration with third-party suppliers

KYC and AML knowledge

Proficiency in operational systems

Tools

nCino or similar deal management system

Job description

Hello,

We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.

Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success.

Our values shape how we work and grow together:

• 💪 Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve.
• ✨ Be brilliant: We show up with curiosity and energy, always striving for better.
• 🤝 Do the right thing: We act with integrity, responsibility, and care in everything we do.
• 💡 Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

About the role

The New Business Operations Manager is responsible for managing the seamless delivery of credit‑approved deals through to drawdown. Working closely with internal teams and external partners, this role ensures timely, compliant, and efficient execution of lending transactions. The position requires strong operational oversight, attention to detail, and a proactive approach to driving process excellence and performance.

Key Responsibilities

• Manage the day‑to‑day progression of deals from credit approval to drawdown.
• Complete credit searches and loan data input.
• Support testing and enhancement of internal systems.
• Liaise with Lending Managers, Underwriters, solicitors and valuers to ensure timely completion.
• Conduct and oversee KYC and AML checks, ensuring all onboarding activity is compliant and complete prior to drawdown.
• Use internal systems to manage deal progression, maintain records, and support MI reporting.
• Monitor pipeline activity and escape issues or delays.
• Support the Team Lead in driving performance against SLAs and KPIs.
• Contribute to process improvement and automation initiatives.
• Support project work, contributing operational insight and execution.
• Ensure compliance with regulatory requirements and internal policies.
• Provide excellent service to internal and external stakeholders.

Required Skills & Experience

• 2–5 years’ experience in financial services, ideally within lending operations or completions, with a preference for bridging lending.
• Strong understanding of lending products and customer onboarding processes.
• Proven track record of performance, with a focus on execution and service delivery.
• Experience collaborating with third‑party suppliers such as solicitors and valuers.
• Solid working knowledge of KYC and AML requirements within a lending environment.
• Proficient in using operational systems and tools to manage deals efficiently.
• Excellent organisational and communication skills.
• Experience using nCino or similar deal management systems is highly beneficial.

Why Join?

At Recognise Bank, we’re building more than a bank — we’re creating a culture where people feel empowered to make a difference 💡, supported to be brilliant ✨ with a can do will do attitude, and trusted to do the right thing 🤝.

We believe that when our people thrive, so do our customers. That’s why we invest in an environment that reflects our values and supports your growth, flexibility, and.

Here’s what you can look forward to:

• 🌴 Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
• 🌍 Work From Anywhere – Up to 4 weeks per year to work remotely from anywhere in the world.
<>📚 Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
• 🏠 Hybrid Working – To support your work‑life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.
• 🩺 Private Medical Care with Vitality – Comprehensive healthcare including optical and dental coverage to keep you healthy.
• 💼 Enhanced Pension Scheme – Helping you plan and save for a secure future.
• 👶 Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
• 🎉 Discretionary Company Bonus – Rewarding your contribution to our shared success.

If you're curious, driven, and ready to be part of something meaningful — where your ideas matter, your growth is supported, and your work makes a real impact — then we’d love to hear from you.

Recognise Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.