Network Operations Technician

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading water utility company in Bradford is hiring a Network Operations Technician. This role involves delivering on-site solutions to maintain the sewerage network and ensure effective customer service. Responsibilities include site investigations, IT data reporting, and compliance with safety procedures. Candidates should have a practical mindset, strong communication skills, and a valid driving license. The position offers a competitive salary ranging from £30,384 to £37,880 and various benefits including a pension scheme and additional wellness days.

Benefits

Annual incentive related bonus

Attractive pension scheme

Health cash plan scheme

Gym membership discounts

25 days annual leave plus bank holidays

Qualifications

• Experience in a customer service-related role with face-to-face communication.
• Ability to develop effective working relationships.
• Comply with health and safety working practices.

Responsibilities

• Deliver first-time fix and same-day solution to customers.
• Maintain sewerage network proactively and reactively.
• Utilise IT systems to collate information and report issues.

Skills

Practical mindset

Excellent communication skills

Problem-solving skills

Customer service experience

Basic IT skills

Ability to find faults

Job description

Network Operations Technician – Waste Water

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water.

• Competitive salary, from £30,384 to £37,880 (based on working 40 hours)
• Annual incentive related bonus (£1,000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Network Operations Technician progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day (additional days in lieu of working any bank holiday)
• Life assurance cover of 4 times pensionable salary
• Great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more

Location

We currently have vacancies for Network Operation Technicians to join our Customer Field Services department to cover the Bradford area in West Yorkshire. You will need to be approximately 30‑40 minutes away from our Esholt wastewater site where you will help Yorkshire Water provide the best service to our customers.

Work Type

The permanent opportunities are rotational 40‑hour work patterns on a 4 on 4 off basis (no standby). The role may include late, early and weekend work patterns.

What we do!

We make sure that people in Yorkshire have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7.

Where you fit in!

As a field‑based technician in a geographical team, you will deliver a first‑time fix and same‑day solution to our customers and the environment, and support the asset plan for network maintenance to eliminate escapes.

You will ensure correct site set‑up, complete POWRA before and during jobs, identify risks, and undertake preventive activity to stay safe at all times.

To maintain the sewerage network proactively and reactively, you will promote and implement solutions that resolve and/or prevent sewage escapes (flooding and pollution) and ensure no repeats.

You will work closely with other Yorkshire Water teams and contracted partners on site to resolve and manage operational issues on the sewer network.

Requirement to operate different vehicle types to complete work, dependent on vehicle availability and type of work attending.

You will undertake thorough and timely investigations on our sewerage system to resolve issues, prevent repeat customer contacts, and support other operational teams with investigations into sewer asset problems.

You will utilise IT systems to collate information, relay feedback, and collate evidence, including assessing photographs, plans and reporting any escape/issues from the sewer network.

You may be required to maintain and install Customer Sewer Alarms on the network and work with third‑party providers where support is required.

You will ensure Health and Safety working practices and procedures are always complied with. When making day‑to‑day business decisions you will demonstrate financial awareness and provide technical support and first‑line response to customer contacts to ensure a fix‑first‑time resolution and promote the most cost‑effective solution.

What skills & qualifications you will need

Essential

• Practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands‑on approach to work tasks.
• Previous experience in a customer service‑related role with face‑to‑face communication with customers.
• Ability to develop and maintain effective internal and external working relationships and influence outcomes.
• Prepared to question unsafe working practices and be confident in reporting these to management.
• Excellent communication skills – capture, evidence and feedback information; influence outcomes and make decisions; experience delivering against challenging business targets.
• Ability to find faults and diagnose the root cause of an issue.
• Rational problem‑solving skills and basic IT skills; use various internal IT systems to capture necessary site information on a Toughbook.
• Work within a variety of rotas to cover our working window; once fully trained you will need to take part in out‑of‑hours standby rota – flexibility is essential.
• Pass strict medical criteria (BMI, vision, blood pressure, hearing, Spirometry) to work in confined spaces and hazardous environments.
• Full valid driving licence (no more than 6 points).

Benefits

• Understanding of the sewerage system and performance issues.
• Competent in the use of IT systems applicable to Yorkshire Water.
• Prior experience within water or wastewater sectors, utilities, process or manufacturing industries, or an understanding of drainage and sewerage systems.
• Flexible working patterns and job‑share options where possible.

Closing date

26th October 2025.

Interview dates

Ongoing from now until the end of November 2025.

Pre‑employment checks

Successful candidates will undergo pre‑employment checks that include a Basic Disclosure Check through a third‑party company, and may also be required to go through a security vetting process for either a Counter‑Terrorist Check or Security Check clearance.

Medical requirements

All roles are subject to a medical questionnaire, and further medicals when required.

EEO Statement

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Additional information

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.