Network Engineer

Hampshire Trust Bank; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A financial services provider is looking for a skilled Network Engineer to join their IT team in London. The role involves designing and supporting network infrastructure to ensure security and availability. Candidates should have a Cisco CCNP certification and expertise in Data Centre and WAN/LAN environments. This position offers a hybrid working model and competitive benefits, including private medical insurance and a discretionary annual bonus.

Benefits

Competitive remuneration

Discretionary annual bonus

Private Medical Insurance (Bupa)

25 days annual leave

Pension scheme - 8% employer contribution

Qualifications

• Degree-level qualification or equivalent work experience is essential.
• CCNP certification with strong Data Centre and WAN/LAN expertise is required.
• Experience with firewalls and network solutions is required.

Responsibilities

• Manage ticket resolution adhering to SLA targets.
• Troubleshoot hardware, software, and connectivity issues.
• Maintain network security and performance.

Skills

Cisco CCNP

Data Centre expertise

WAN expertise

LAN expertise

Routing protocols (OSPF, BGP)

Cloud experience (Azure, AWS)

Network automation

Monitoring tools (SolarWinds, PRTG)

Education

Degree-level qualification or relevant work experience

Tools

Palo Alto / Cisco Firepower

Cisco routers and switches

IPT / VoIP solutions

Job description

Location: Head Office, London

Hours: Monday to Friday, 9:00am-5:30pm

Working Pattern: Hybrid (50 / 50)

Reports to: Network Team Manager

Department: Information Technology - Network Team

About the Role

We're seeking a skilled and proactive Network Engineer to join our delivery-focused Network Team. You'll be responsible for designing, implementing, securing, and supporting HTB's network infrastructure across firewalls, routing & switching, voice, video, and load balancers. This is a hands-on role where you'll ensure resilience, availability, and security of systems that underpin the bank's growth.

Key Responsibilities

• Resolve tickets at first contact in line with SLA targets
• Proactively manage open tickets, ensuring timely updates and closure
• Troubleshoot and resolve hardware, software, and connectivity issues
• Perform daily system checks and escalate abnormalities
• Create and maintain SOPs and knowledge base articles
• Track hardware / software lifecycle in the CMDB (EoL, EoS, contracts)
• Deliver end-to-end network solutions aligned with business and security standards
• Maintain network security against internal and external threats
• Monitor and manage network performance for resilience and availability
• Participate in projects, ensuring successful implementation
• Identify opportunities for automation and optimisation (e.g., Network Automation, DevOps)
• Document and maintain accurate diagrams and configurations

What We're Looking For

• Degree-level qualification or relevant work experience
• Cisco CCNP minimum, with strong Data Centre / WAN / LAN expertise
• Experience with Palo Alto / Cisco Firepower firewalls, routers, and switches
• Routing protocols (OSPF, BGP) and Cisco ISE Radius / DOT1X
• Cloud experience (Azure, AWS, Cloudflare)
• Knowledge of IPT / VoIP solutions
• Cisco ACI & DNA, SD-WAN, and load balancing solutions
• Monitoring tools (SolarWinds, PRTG, CheckMK)
• Remote Access / VPN technologies and two-factor authentication
• Network automation and DevOps knowledge

Competencies & Attributes

• Customer-centric mindset with empathy and professionalism
• Strong communication skills (verbal and written)
• Solid technical aptitude and problem-solving ability
• Self-motivated, adaptable, and eager to learn
• Ownership and accountability for end-to-end issue resolution
• Excellent time management and attention to detail
• Collaborative team player with resilience under pressure
• Professionalism, integrity, and career ambition to progress within IT

Benefits

• Competitive remuneration
• Discretionary annual bonus
• Annual pay review
• Private Medical Insurance (Bupa)
• Mental health & wellbeing support via YuLife & Bupa
• 25 days annual leave (increasing with service) + Holiday Buy Scheme
• Cycle to Work Scheme & Green Car Scheme
• Enhanced family leave policies
• Study support & professional membership
• Hybrid working (50 / 50 split)
• YuLife Rewards - discounts on retail, lifestyle & experiences
• Pension scheme - 8% employer contribution (non-contributory)
• Interest-free season ticket loan
• Annual volunteering day & Net Zero employer commitment

If you're ready to take ownership of HTB's network infrastructure and thrive in a dynamic environment, we'd love to hear from you.