Neighbourhood Officer

Blue Arrow - Coventry; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing service provider in Coventry is seeking an individual to manage communal areas and enforce tenancy conditions. This role involves resolving anti-social behaviour effectively and providing guidance on tenancies to improve customer satisfaction. Candidates should possess knowledge of housing legislation and demonstrate strong customer service commitment. A clean driving licence and access to a car are required, with a focus on teamwork and communication to support residents and partners.

Benefits

Commitment to disability inclusion

Opportunities for professional development

Qualifications

• Knowledge of housing tenancy conditions and their enforcement.
• Experience in housing services with public interaction.
• Ability to manage and prioritize tasks efficiently.

Responsibilities

• Manage communal areas and enforce tenancy conditions.
• Resolve anti-social behaviour without legal action where possible.
• Compile performance data for team review.

Skills

Knowledge of social housing legislation

Customer service excellence

Communication skills

IT skills for data management

Problem-solving ability

Team collaboration

Resilience to challenges

Job description

Responsibilities

• Be responsible for the management of our internal and external communal area; manage tenancies and where necessary enforce tenancy conditions where they have been consistently breached causing anti‑social behaviour (ASB) and nuisance to others.
• Work to resolve ASB without the need for legal action where possible, using the full range of tools available under current legislation.
• Collect evidence of ASB, including witness statements and impact statements and liaise with legal advisors.
• Provide tenancy advice and guidance and fully understand the terms of the various tenancies.
• Take action to deal with issues in accordance with relevant policies such as abandoned tenancies, sub‑letting; illegal occupiers etc and work with colleagues to resolve them.
• Work with colleagues to proactively manage the ending of tenancies, ensure properties are vacated following the required notice.
• Compile accurate and relevant performance information in a timely manner for consideration by the team leader. Work to achieve performance targets, identify any barriers to achieving these targets and agree remedial actions with the team leader.
• Seek continuous improvement in the quality and delivery of our services to customers including developing your own skills, knowledge and experience to maximise your impact on customer satisfaction and the achievement of key performance indicators and business objectives.
• All work to be undertaken in line with our policies and procedures, including Health and Safety, Customer Involvement, Equality and Diversity and Safeguarding.
• Undertake any other duties commensurate with this post as reasonably requested by the Neighbourhoods Team Leader.

Qualifications

• Knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector.
• Knowledge of housing tenancy conditions and the processes involved in their enforcement.
• Basic understanding of the legal framework within which anti‑social behaviour can be dealt with.
• Experience of working for a housing service provider in a role involving regular interaction with the public or demonstration of other relevant experience.
• Ability to demonstrate commitment to excellent customer service in all activities.
• Experience of working with customers, internally and externally and partner agencies to support the delivery of the business.
• Able to communicate clearly both verbally and in writing.
• Ability to manage, organise and prioritise own workload.
• Ability to demonstrate commitment to excellent customer service and lead by example to motivate others to achieve the same.
• Ability to carry out interviews to discuss sensitive tenancy management issues, anti‑social behaviour, neighbourhood disputes and provision of appropriate advice or guidance where necessary.
• IT skills in order to input and retrieve data produce statistical information and analysis.
• Ability to undertake estate inspections, identifying problems and solutions.
• Ability to be innovative to maintain and deliver continuous service improvement.
• Able to work in a professional capacity to develop relationships with partners to achieve positive outcomes.
• Embraces the need for and adapts positively to change, resilient to challenges, obstacles and handling conflict.
• Highly self‑motivated, acts with integrity and shows drive and enthusiasm.
• Demonstrates understanding of an commitment to principles of equality and diversity.
• Current clean driving licence and access to a car.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.