Neighbourhood Manager

Blue Octopus Recruitment Ltd; Gloucester; On-site; GBP 19,000 - 37,000; Full time

Job summary

A leading housing provider in Gloucester is seeking a Neighbourhood Manager to deliver exceptional housing management services. The role focuses on building relationships with customers while managing tenancy issues and ensuring safety and compliance of properties. Candidates should have relevant housing qualifications and experience in statutory services. With a commitment to customer advocacy, this position offers an opportunity to make a significant impact in the community.

Qualifications

• Proven experience in the delivery of statutory housing services.
• Up-to-date knowledge of Housing Law and its application in social housing.
• Experience in handling complex tenancy cases and enforcement action.

Responsibilities

• Deliver a high-quality housing management service across various housing types.
• Build strong relationships with customers and collaborate with colleagues.
• Manage tenancy and neighborhood matters, including inspections and welfare checks.

Skills

Customer advocacy

Relationship building

Conflict resolution

Data analysis

Education

Level 3 Diploma in Housing Practice

Job description

Permanent, Full Time (37 hours) - £36,305 per annum

Permanent, Part Time (20 hours) - £19,624.20 per annum

At GCH, we're more than just a housing provider - we're a people‑first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucester and surrounding areas

We are seeking a Neighbourhood Manager to deliver a high‑quality, customer‑focused housing management service across General Needs, Independent Living and, where required, market rent homes. Acting as a customer advocate, you will build strong, positive relationships, take ownership of customer issues, and ensure excellent outcomes across key customer journeys.

Working as part of a multi‑disciplinary patch team, you will understand the needs and priorities of your neighbourhoods, collaborating with colleagues and partners to improve customer experience and tenant engagement. You will be approachable and accessible, keeping customers informed and supported throughout their tenancy.

You will manage a wide range of tenancy and neighbourhood matters, including complex tenancy cases (such as mutual exchanges, successions, tenancy breaches and voids), ASB and neighbour disputes, safeguarding concerns, and enforcement or legal action where appropriate, including court attendance. You will also carry out neighbourhood inspections, welfare checks and home visits to ensure properties and estates are safe, well‑maintained and compliant, identifying support needs and signposting to appropriate services to sustain tenancies.

We’d like you to…

• Hold a relevant technical housing qualification, such as a Level 3 Diploma in Housing Practice.
• Demonstrate proven experience in the delivery of statutory housing services.
• Have experience in collating, analysing, and presenting customer information, and effectively sharing insights with the patch team.
• Possess a thorough and up‑to‑date knowledge of Housing Law and its application within social housing, including experience of enforcement action.
• Demonstrate comprehensive knowledge ASB legislation, best practice, and its implications for tenants and housing organisations.
• Have a strong understanding of housing and property management, particularly in relation to tenancy, estate, and contract management.
• Maintain a sound understanding of health and safety law, practices, and compliance requirements as they relate to neighbourhood management.

Closing Date: 16th January 2026.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.