Neighbourhood Coach - Redditch

Bromford; Redditch; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading housing provider is seeking a Neighbourhood Coach in Redditch to support customers in their new homes and enhance community connections. The role involves managing properties, assisting tenants, and working with various local agencies. Ideal candidates will possess strong communication skills and experience in customer-facing roles, with a full driving licence required. This position offers a hybrid workstyle and is part of a larger commitment to community-focused services across the region.

Qualifications

• A full driving licence and access to a car.
• Experience of working directly with customers or communities.
• Strong relationship-building and communication skills.
• A flexible, solution-focused approach.

Responsibilities

• Manage a mix of new homes and existing properties.
• Welcome new customers and manage tenancy sign ups.
• Liaise with builders and local authorities.
• Manage tenancy related legal requirements.
• Help customers manage their tenancies and develop life skills.
• Support residents to build friendly communities.

Skills

Strong relationship-building skills

Communication skills

Customer-facing experience

Flexible, solution-focused approach

Job description

Operational patch: Redditch (B98 7BH), and the surrounding area
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Hybrid - a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 11 January 2026.

Building communities, changing lives

This is an exciting time at Bromford, part of Bromford Flagship, as we're expanding the number of homes we provide. Because of this we're looking for a neighbourhood coach to join our team.

As a Neighbourhood Coach, you'll be right at the heart of your community - getting to know our customers, helping them settle into their new homes, and supporting them to connect, contribute, and feel proud of where they live.

What you'll be doing

No two days will be the same. You'll:

• Take responsibility of managing a mix of new homes and existing properties.
• Welcome new customers, manage tenancy sign ups, carry out home visits and provide coaching and guidance.
• Liaise with builders, landscaping teams, management companies, and local authorities to make sure our homes run smoothly and safely.
• Build strong networks across different agencies, partner organisations, and community groups - becoming the go-to person who makes things happen.
• Manage all tenancy related legal requirements which could include tenancy breaches, serving notices, court work and evictions.
• Help customers manage their tenancies, develop life skills, and resolve challenges with curiosity, empathy, and confidence.
• Bring people together through managing conflict and supporting both new and established residents to build friendly, sustainable communities.

Who we're looking for

You're curious, confident, and resilient. You'll thrive in a role where every day is different, where change is constant, and where there isn't always an established process to follow.

You ideally will have worked in a customer facing role, perhaps within housing, local authority, or social care, giving you the skills to handle complex situations with care and professionalism. You'll also be comfortable and confident juggling competing priorities to meet deadlines.

You'll need

• A full driving licence and access to a car.
• Experience of working directly with customers or communities.
• Strong relationship-building and communication skills.
• A flexible, solution-focused approach.

An enhanced DBS check is required for this role.

The closing date is Sunday 11 January 2026, with interviews to be held week commencing 21 January at our office in Tewkesbury.

Why join us?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.