Neighbourhood Coach - Banbury

Bromford; Banbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing provider in Banbury is looking for a Neighbourhood Coach to manage around two hundred homes. The role includes ensuring properties are well-maintained and supporting vulnerable customers while addressing tenancy matters. Ideal candidates should have experience in customer-facing roles and strong communication skills. This full-time position offers a mix of remote and office work.

Qualifications

• Experience managing a busy and varied workload.
• Ability to build positive relationships in the community.
• Willingness to embrace difficult conversations with empathy.

Responsibilities

• Manage a patch of around two hundred homes.
• Ensure properties are well-maintained and customer responsibilities are understood.
• Address anti-social behaviour and manage tenancy sign ups.

Skills

Customer facing experience

Communication skills

Negotiating skills

Resilience

Coaching ability

Job description

Operational base: Banbury (OX16 2AS)
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Roaming - a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 16 November 2025

About the Role

This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of around two hundred homes including, new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.

Key Responsibilities

Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary. You’ll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers lives.

Working closely with our maintenance and lettings teams, and liaising with outsourced property management companies responsible for repairs and fly tipping, you’ll ensure empty homes are allocated efficiently, manage customers’ expectations around repairs, and elevate property maintenance issues where needed.

What We’re Looking For

To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.

This position is subject to an enhanced DBS check. Regular home working is available. You will be someone who:

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient - who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Will be a great ambassador for Bromford
• Has access to a vehicle and a full driving licence.

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others.

Why join us?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

If you’re ready to make a difference and grow your career with us, apply today!

The closing date is Sunday 16 November 2025. Interviews will take place at our scheme office in Banbury.