NDC Technical Consultant

British Airways; Coventry; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading airline company in Coventry is seeking a passionate Technical Consultant to join its Commercial team. In this role, you'll work directly with B2B customers to implement cutting-edge distribution technology. You'll lead technical consultations, translate customer needs into integration plans, and manage risks throughout the project lifecycle. Ideal candidates have at least 3 years of consultancy experience and a degree in Computer Science or Engineering. This position offers staff travel benefits and opportunities for career progression.

Benefits

Unlimited basic and premium standby tickets

Discounted ‘Hotline’ airfares for friends and family

Qualifications

• 3+ years working in technical consultancy, preferably with B2B customers.
• Proven experience in airline distribution or a strong understanding of the ecosystem.
• Familiarity with software development processes.

Responsibilities

• Lead technical consultation with B2B customers for NDC APIs.
• Translate customer needs into tailored implementation plans.
• Identify and manage technical risks with pragmatic solutions.
• Provide end-user training as needed.
• Build strong relationships with customer project teams.
• Juggle multiple engagements effectively.
• Champion customer needs throughout the software development lifecycle.
• Stay updated on trends in airline distribution technology.
• Collaborate across teams for joined-up solutions.

Skills

Customer-first mindset

Strong interpersonal and communication skills

Collaborative approach

Critical thinking

Education

Degree in Computer Science, Engineering or related field

Tools

Programming languages

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Technical Consultant

We’re looking for a passionate and driven Technical Consultant to join our Commercial team at British Airways. In this exciting role, you’ll work directly with B2B customers to implement our cutting-edge distribution technology, New Distribution Technology (NDC). You’ll play a key part in shaping how our partners experience our tech, acting as the voice of the customer in how we evolve and develop our digital capabilities.

What You’ll Do:

• Lead technical consultation with B2B customers, helping them integrate to our British Airways’ NDC APIs, ensuring smooth and successful implementation.

• Translate customer needs into tailored implementation plans that ensure seamless integration into their business systems.

• Identify and manage technical risks, offering pragmatic solutions that keep projects on track.

• Provide end-user training as needed, ensuring customers are confident in using our systems.

• Foster strong working relationships with customer project teams, ensuring shared understanding of goals and technology.

• Juggle multiple engagements at once, prioritising effectively in a dynamic environment.

• Champion customer needs throughout the software development lifecycle, ensuring we build what really matters.

• Stay ahead of trends in airline distribution and technology to inform your work and guide our strategy.

• Work collaboratively across Global Sales, NDC Product and other internal teams to deliver joined-up solutions.

What You’ll Bring to British Airways:

• A customer-first mindset with a focus on delivering value through smart solutions.

• Strong interpersonal and communication skills – you’re confident presenting and influencing at all levels.

• A collaborative and flexible approach – you adapt quickly and stay positive, even when challenges arise.

• A critical thinker who thrives on solving complex problems and helping others succeed.

Your Experience:

• A degree in Computer Science, Engineering or a related field (or equivalent experience).

• 3+ years working in technical consultancy, preferably with B2B customers.

• Proven experience in airline distribution or a strong understanding of the ecosystem.

• Knowledge of at least one high-level programming language and familiarity with software development processes.

Do you want to leverage your technical expertise and enhance customer satisfaction? Are you ready to shape the future of airline distribution technology?

Apply now and help deliver the next generation of customer solutions at British Airways.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.