National Account Manager

Veolia; Stafford; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading environmental services company is seeking a motivated National Account Manager based in the UK. You will secure and drive efficiencies for retail sector stakeholders, manage client relationships, and develop account management strategies focused on sustainability. Candidates should have significant account management experience and strong negotiation skills. This position involves national travel and offers competitive salary plus benefits.

Benefits

Annual performance bonus

25 days annual leave

Company car or car cash allowance

Access to pension scheme

Paid volunteer day

Ongoing training and development

Qualifications

• Experience in meeting targets and deadlines.
• Ability to self-organize and prioritize workload.
• Understanding of the waste management industry is advantageous.

Responsibilities

• Secure, deliver & drive efficiencies for retail sector stakeholders.
• Own and develop client relationships end-to-end.
• Manage customer contract expectations and KPIs.

Skills

Account Management experience

Strong influencing and negotiation skills

Time management and organization

Job description

Overview

National Account Manager – Salary: Competitive plus car/allowance, company bonus & pension. Hours: Full-time, 40 hours per week (Monday to Friday). Location: Home based with National travel.

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Veolia is looking for someone who is as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here can help us work with our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• Eligible for an annual performance bonus
• 25 days of annual leave
• Choice of company car or car cash allowance
• Access to our company pension scheme
• One paid day leave every year to volunteer and support your community
• Ongoing training and development opportunities to reach your full potential

What youll be doing

• Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
• Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
• Build, develop and deliver on KPIs / SLAs to drive a continuous improvement agenda.
• Own the client relationships end-to-end, adopting contractual and P&L responsibility.
• Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.
• Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
• Maintain a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
• Manage customer contract expectations and service level agreements / key performance indicators.
• Facilitate the cross-sell of resource management solutions from all relevant Veolia group activities.
• Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer's business objectives.
• Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
• Ensure debt levels are managed within each account's commercial terms and support invoice dispute resolution.

What were looking for

• Account Management experience, able to work with a high level of autonomy.
• Previous experience operating within cross-functional teams.
• Ability to self-organise and prioritise workload with regular support from line manager, with excellent time management and organisation.
• Experience in meeting targets and deadlines and managing a high volume of low-level queries.
• Strong influencing and negotiation skills with an innovative, solution-focused approach and good commercial acumen.
• Understanding of the waste management industry would be advantageous, as would interest in sustainability and global resource management.
• Proven leadership skills; ability to deliver effective solutions while leading cross-functional teams.

Whats next?

Apply today, so we can make a difference for generations to come.

We are proud to be listed in The Sunday Times Best Places to Work (2023, 2024, 2025) and to support our people with an inclusive culture. We will provide reasonable adjustments throughout the application process on request. We are a Disability Confident Employer and welcome applicants with a disability or long-term condition who opt-in to the Disability Confident scheme and meet the minimum criteria for our roles.

We are committed to fair treatment without discrimination and to creating a diverse and inclusive workplace where everyone can thrive.

Job Posting End Date: 21-05-2025