National Account Manager

Team17 Digital Limited; Birmingham; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading facilities management company is seeking a National Account Manager for the Leisure & Health Club sector in Birmingham. This senior leadership position involves overall accountability for a national customer account, focusing on operational oversight and customer relationship management. The ideal candidate will possess strong commercial skills and experience in managing multi-site contracts. The role offers a salary of £50,000 – £55,000, along with a car allowance and additional benefits including gym membership and pension scheme.

Benefits

Gym / health club membership

Company pension scheme

Ongoing development opportunities

Qualifications

• Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level.
• Proven track record of managing complex, multi-site contracts.
• Strong commercial awareness and excellent customer relationship skills.

Responsibilities

• Overall accountability for a national customer account performance.
• Act as the senior point of contact for the customer.
• Lead and develop regional and site-based colleagues.

Skills

Customer relationship management

Change leadership

Financial performance management

Contract management

Stakeholder management

Job description

About The Role

National Account Manager – Leisure & Health Club Contract

Salary: £50,000 – £55,000 + Car Allowance

Location: Midlands / South Midlands (ideally Birmingham, Coventry, Milton Keynes, Northampton, Luton corridor – flexible for the right candidate)

About the Role

We are recruiting an experienced National Account Manager to take overall responsibility for a large, high-profile national contract within the leisure and health club sector.

This role combines strong operational oversight with a clear customer account focus, ensuring the contract delivers against commercial objectives, service expectations, and long-term partnership goals. You will act as the primary senior contact for the customer while leading and developing colleagues across multiple sites nationwide.

This is a senior leadership role suited to someone comfortable balancing strategic account management with hands-on operational delivery.

Key Responsibilities

• Overall accountability for the performance of a national customer account across multiple locations
• Act as the senior point of contact for the customer, building trusted and effective working relationships
• Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
• Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
• Maintain strong control of financial performance, including budgets, forecasting, and cost management
• Drive continuous improvement, innovation, and best practice across the contract
• Identify opportunities to strengthen the customer relationship and support contract retention and growth
• Ensure full compliance with health & safety, HR, and company policies and procedures
• Provide clear, accurate reporting and performance updates to internal and customer stakeholders
• Act as the senior escalation point for operational and customer-related matters

About You

We are looking for an experienced and adaptable leader with a strong background in managing large contracts and multi-site operations.

You will ideally bring:

• Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
• A proven track record of managing complex, multi-site contracts
• Strong commercial awareness with the ability to balance service delivery and financial performance
• Excellent customer relationship and stakeholder management skills
• The ability to lead change, improve performance, and develop colleagues
• Experience within leisure, hospitality, or a similar customer-focused environment (desirable but not essential)

About Us

What We Offer

• Salary of £50,000 – £55,000
• Car allowance
• Free gym / health club membership
• Company Pension Scheme
• Ongoing development and progression opportunities
• The opportunity to lead a significant national contract within a growing organisation

About TCFM

TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors.

This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.