Museum Visitor Experience Assistant

Adecco; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking enthusiastic staff for a visitor experience role at a world-famous museum in South Kensington. The temporary position requires excellent customer service skills and availability for key training and assessment dates. Candidates must be prepared to engage with visitors and work in varying weather conditions. The role offers a competitive pay rate of £13.85 per hour.

Qualifications

• Enthusiastic and outgoing personality.
• Available for assessment and training days.
• Ability to engage and inspire visitors.

Responsibilities

• Assist visitors and provide excellent customer service.
• Promote the museum's exhibitions and services.
• Meet individual and team performance objectives.
• Work outside in various weather conditions.

Skills

Excellent interpersonal skills

Commercial awareness

Customer service

Ability to work in a busy environment

Manual handling

Job description

Peak Period Recruitment

Our client, a world-famous Museum based in South Kensington, requires enthusiastic, outgoing, and professional staff with excellent interpersonal skills and commercial awareness to work within their Front of House Visitor Experience Teams. This is a temporary position to assist with the upcoming school holidays until the w/c 4th January. Staff should be available for all the assessment and induction days.

Please note we will be holding an assessment at the Museum on Monday 1st December at 10AM. Selected applicants will then be required to attend paid training from Tuesday 2nd December, Wednesday 3rd December and Thursday 4th December. You must be available for the entirety of all these days to complete induction for the role.

You will need to be available for the entire period of 20th December to 4th Jan (except the 24th - 26th), and should expect to be working on the 23rd and 27th December, as well as the 1st of January.

This position is paid at £13.85 per hour.

Responsibilities and skills required include:

• To actively seek out and assist visitors, providing excellent customer service to enhance all aspects of the visitor journey.
• To inspire visitors' interest by sharing knowledge and information, and advocating all aspects of the public programme, offer, services and products.
• To achieve set individual and team performance objectives and conversion targets.
• To actively promote and engage visitors in commercial opportunities where applicable.
• To promote the programme of special exhibitions and events, including the Gift Aid scheme to encourage additional ticket donations and meet conversion rates.
• This role involves working in a busy environment, including manual handling responsibilities such as staffing a cloakroom, stock movement, and moving of barriers. Successful candidates can expect to work outside in all weathers (protective clothing will be provided) and be standing and/or moving around the Museum site for most of the day.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.