Multi-Trade Operative

Sanctuary Group; Welwyn Garden City; On-site; GBP 36,000 - 38,000; Full time

Job summary

A not-for-profit organization is seeking a Multi-Trade Operative based in Welwyn Garden City. This role involves performing maintenance tasks in occupied properties, including everything from changing taps to preparing homes for new tenants. The position requires NVQ Level 2 qualifications in a core subject, excellent customer service skills, and a full UK driving license. Competitive salary of £36,095 to £37,994 annually is offered, along with a supportive benefits package and a commitment to diversity and inclusion.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Qualifications

• Qualified to NVQ Level 2 in a core subject, such as carpentry or electrical.
• Excellent customer service and communication skills.
• Full valid UK driving license required for role.

Responsibilities

• Carry out day-to-day repairs to occupied properties.
• Respond to complaints and breakdowns in service delivery.
• Be part of the Out of Hours emergency cover on a rota basis.

Skills

Excellent customer service

Communication skills

Ability to prioritize workloads

Full valid UK driving licence

Education

NVQ Level 2 in a core subject (construction trades)

Unvented - G3 Certificate

Water Regulations (WRAS)

Job description

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Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 01/02/2026

Requisition: 226024

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Multi-Trade Operative

Welwyn Garden City – covering St Albans, Stevenage, Hemel Hempstead, and Luton areas

£36,095 - £37,994 per year

40 hours per week

We have an opportunity for a Multi-Trade Operative to join our team, based in Welwyn Garden City. Covering sites across AL, SG, HP and LU postcodes you will be responsible for carrying out day to day repairs to occupied properties, ranging from a leaking tap to changing baths, changing a door handle to hanging a new door. It will also involve preparing void properties for new tenants.

The role is predominantly lone working although you will be part of a 6 strong team of other Multi-Trade Operatives and Electricians. A company van and power tools will be provided for business use along with training as and when needed.

The role of Multi-Trade Operative will include:

• Carrying out construction, fault fixing and maintenance duties in line with contract specifications
• Ensuring tools and equipment are maintained in good condition
• Respond positively to complaints and breakdowns in service delivery, by resolving problems or set into motion the means of resolution, ensuring customers are kept informed
• Providing accurate and timely information on the progress of works that is easily understood by the customer
• Required to be part of our Out of Hours emergency cover on a rota basis. This is normally 1 in 10 weeks (enhancement paid)

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical. If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Excellent customer service and communication skills
• Ability to prioritise workloads, work to deadlines and plan ahead
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £36,095 per annum (rising to £37,994 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.