Multi Trade Operative

The Housing Network; Bristol; On-site; GBP 25,000 - 32,000; Full time

Job summary

A social housing charity in Bristol is seeking a Maintenance Operative to ensure the safety and well-being of residents through high-quality property maintenance. Responsibilities include inspections, repairs, and engaging with residents. Essential skills include communication, basic carpentry, and a full UK driving licence. The ideal candidate should be adaptable and able to work independently while upholding the charity's values.

Qualifications

• Proven track record of repairs and maintenance work in a multi-site environment.
• Basic knowledge of electrics, gas boilers, and electric heating systems.
• Understanding of safeguarding to identify and report concerns.

Responsibilities

• Carry out scheduled work on void properties to high standards.
• Complete regular accommodation inspections for compliance.
• Engage with residents and coordinate with contractors.

Skills

Excellent communication

Basic carpentry including door hanging

Finishing skills such as joinery, plastering, tiling

Lock changing

Professional curiosity

Full UK driving licence

IT skills and ability to confidently use an iPad

Job description

Job Overview

To go beyond the standard expectation of providing a service for residents with great care, to enrich their lives as part of a dedicated and valued supported housing team.

You will play a crucial role in ensuring the safety and well-being of our residents and staff. As well as maintaining the overall presentation of the accommodation and outdoor spaces, you will enhance resident satisfaction, with efficient working practices.

The role will involve all aspects of high quality responsive property maintenance as well as planned maintenance to a standard defined by the Active Opportunities Pathway service model and tasks that fall under intensive housing management.

You may also be required to carry out some cleaning in empty properties. It will also involve professional curiosity with the ability to identify and report safeguarding concerns.

To act as an ambassador for The Housing Network, to promote its mission and values.

Being respectful and kind is at the heart of everything that we do.

Responsibilities & Duties

• Daily use of an iPad and or Laptop along with compliance applications to input and update reporting system
• Carry out scheduled work on void properties to bring back up to a high standard and in accordance with the Council's targets prescribed in the contract
• Complete regular accommodation inspections, ensuring all necessary compliance and health and safety requirements are met
• Carry out reactive maintenance within prescribed timescale
• Finishing skills such as joinery, plastering, tiling in order to complete a job
• Painting
• Basic Plumbing (including changing toilet internals
• Basic carpentry including door hanging (Essential)
• Lock changing (Essential)
• Gardening including fencing
• Bathrooms and kitchen repairs (including changing taps)
• Repairing/replacing broken window
• Diagnosing boiler repair
• Furniture / Rubbish removal
• Put up curtain poles/blinds
• Reporting Health & Safety incidents
• Reporting Safeguarding concerns
• Cleaning
• Problem solving

Relationships – Who will I be working / engaging with?

Effective communication is vital in your role. You will regularly engage with residents, their families, and colleagues as part of your daily activities.

Additionally, you will liaise with contractors, coordinate their services and ensure that work is completed to a high quality and standard.

On occasions, liaison with Local Authority Housing Officers and other Public Sector organisations alongside Charity and Community groups.

Personal Characteristics

Skills

Essential

• Excellent communication
• IT skills and ability to confidently use an iPad
• Basic carpentry including door hanging
• Finishing skills such as joinery, plastering, tiling
• Lock changing
• Full UK driving licence
• Professional curiosity

Desirable

• Cleaning experience
• Ability to replace double/single glazed unit
• Qualified PAT tester

Knowledge

Essential

• Basic knowledge of electrics
• Understanding of Safeguarding and ability to identify concerns and report them
• Proven track record of carrying out repairs and maintenance work as a multi trade operative in a multi-site environment
• Basic knowledge of gas boilers and electric heating system
• An understanding of working in a supported housing environment

Behaviour

• Resilient and able deal with people who are complex and sometimes challenging
• Keen to support colleagues and ensure business is working cohesively and to the same objective
• Keen on strong compliance culture
• Able to work without direction
• Adaptability and being prepared to help out if circumstances required
• Keen to lead by example
• We would expect you at all times to: act with integrity, due skill, care and diligence, professionalism, be open and co-operative with colleagues as well as act with compassion to those both within the
• Company and those who we support in the accommodation

Desirable

• Knowledge of Fire Safety Legislation
• Knowledge of Health & Safety Legislation
• Corgi registered

Behaviours

• Driving courteously in a branded Company van, which is an extension of the workplace
• Wearing uniform and ID with pride and presenting professionally to residents, including the use of all relevant PPE
• Resilient and able to interact with people who have complex needs and can sometimes present with challenging behaviour
• Keen to support colleagues and ensure business is working cohesively and to the same objectives
• Maintain a robust compliance culture
• Able to work independently and use initiative
• Adaptability and being prepared to help out if circumstances require.

You will be expected to lead by example and uphold THN's values at all times

• act with integrity and respect
• adopt a trauma informed and strength based approach
• act with due skill, care and diligence
• act with p