Multi-Site CX Manager - Health & Wellness

Nuffield Health; Aylesbury; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading health charity is seeking a Multi-Site Customer Experience Manager in Aylesbury. In this role, you will cultivate exceptional service standards, manage revenue-generating services, and enhance the overall customer experience across multiple sites. The ideal candidate should possess strong leadership and complaint management skills, focusing on improving customer satisfaction and retention. Competitive salary up to £40,000 per annum. Join us in making a positive impact on people's health and wellbeing.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience leading customer service teams in a multi-site environment.
• Proven track record in managing complaint processes effectively.
• Strong ability to drive commercial success and membership retention.

Responsibilities

• Create a culture of customer service excellence across teams.
• Oversee the management of all key revenue-generating services.
• Drive initiatives for increased customer satisfaction and profitability.

Skills

Customer service excellence

Leadership skills

Commercial acumen

Complaint management

Team management

Job description

A leading health charity is seeking a Multi-Site Customer Experience Manager in Aylesbury. In this role, you will cultivate exceptional service standards, manage revenue-generating services, and enhance the overall customer experience across multiple sites. The ideal candidate should possess strong leadership and complaint management skills, focusing on improving customer satisfaction and retention. Competitive salary up to £40,000 per annum. Join us in making a positive impact on people's health and wellbeing.