Mulitilingual French and English Speaking Customer Advisor - Hybrid

SOUTH WEST RECRUITMENT Careers; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading travel service provider is looking for a dynamic Travel Agent who is proficient in both French and English. This hybrid role involves working closely with a prestigious client, handling customer inquiries, and tailoring holiday solutions. The ideal candidate will have a strong focus on customer service and sales, excited by the prospect of uncapped commission and career progression. Join a team where you can thrive and make a real impact on customer experiences.

Benefits

Uncapped commission

Clear progression opportunities

Qualifications

• Excellent communication skills in French and English.
• Ability to upsell products and services effectively.
• Experience in handling customer inquiries and managing bookings.

Responsibilities

• Handle incoming calls for both sales and service inquiries.
• Manage service requests using the client's application system.
• Create tailored holiday solutions to drive sales.
• Modify existing bookings, including cancellations and confirmations.
• Provide outbound call support during holiday periods.
• Assist customers via live chat with product inquiries.

Skills

Customer service focus

Sales skills

Bilingual in French and English

Job description

Travel Agent (French and English Speaking)

Overview

We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities.

Responsibilities

As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include:

• Handling incoming calls for both sales and service inquiries.
• Managing service requests using the client's application system.
• Understanding customer needs and creating tailored holiday solutions to drive sales.
• Managing and modifying existing bookings, including cancellations and confirmations.
• Providing outbound call support during holiday periods.
• Upselling additional products, services, and extended stays.
• Assisting customers via live chat with product and booking inquiries.

This list is not exhaustive, and additional duties may be assigned as required by the business.

Qualifications

To excel in this role, you ...