MSK Coordinator

Optima Health; Sheffield; Hybrid; GBP 25,000; Full time

Job summary

A leading Occupational Health service provider in the UK seeks an MSK Coordinator to deliver musculoskeletal assessments and coordinate health evaluations. This role involves processing referrals, scheduling appointments, and providing day-to-day support to the MSK Department. Ideal candidates will have prior administration experience, strong communication skills, and attention to detail. Join us for a competitive salary and generous benefits including annual leave, pension scheme, and career development opportunities.

Benefits

25 days annual leave, plus bank holidays

Pension scheme

Health Cash Plan

Career progression opportunities

Employee Assistance Programme

Cycle to work scheme

Flu vaccination scheme

Life assurance

Qualifications

• Previous administration or coordinator experience required.
• Excellent written and verbal communication skills necessary.
• Ability to meet targets and deadlines essential.

Responsibilities

• Process new case referrals onto the case management system.
• Schedule appointments effectively.
• Provide confirmation correspondence to clients and employees.
• Log all activities within the case management system.

Skills

Previous administration or coordinator experience

Excellent written and verbal communication skills

Good attention to detail

Able to meet targets and deadlines

Solutions focused

Good IT / PC skills including Microsoft packages

Job description

Job Title: MSK Coordinator

Location: 2 Hayland Street, Sheffield, S9 1BY - Hybrid after training

Salary: £24,242.40 per annum

Contract Type: Permanent

Hours: Full time, 37 hours, Monday to Friday

About Us

Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Role Summary

This role consists of four key elements, which will comprise a typical working week:

• Delivering a musculoskeletal assessment for an employee over the telephone, full training and support to complete these assessments will be provided.
• Delivering Health Conditional assessment for an employee over the telephone.
• Providing scheduled Display Screen Equipment (DSE) assessments to employees.
• Day to day support for the MSK Department and support to the MSK Lead.

Main Duties and Responsibilities

• Processing new case referrals onto the case management system
• Scheduling appointments
• Completing DART musculoskeletal triage with employees
• Providing confirmation correspondence and telephone updates to clients and employees
• Logging all activities and notes within the case management system and/or tracking system
• Managing customer enquiries
• Manage complaints in line with Optima Health's complaint handling process.
• Completing DSE assessments and related reports to the standard required

Experience, skills and knowledge required for the role

• Previous administration or coordinator experience
• Excellent written and verbal communication skills
• Good attention to detail
• Able to meet targets and deadlines
• Solutions focused
• Good IT / PC skills including Microsoft packages

What Can We Offer You?

• Competitive salary
• 25 days annual leave, plus bank holidays
• Buy and sell holiday scheme
• Pension scheme
• Health Cash Plan
• Career progression opportunities
• Employee Assistance Programme
• Cycle to work scheme
• Eye care test vouchers
• Flu vaccination scheme
• Employee discount scheme
• Life assurance
• Professional registrations fees paid
• Clinical Training Academy

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.