Motor Damage Management Team Leader

Direct Line; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance provider in Leeds is seeking a Customer Experience Manager to lead a hybrid team focusing on motor claims. You will coach and inspire your team while ensuring performance and compliance. The ideal candidate will have strong skills in motor claims handling and a passion for developing others. This role offers a great work-life balance with competitive benefits.

Benefits

9% employer contributed pension

Annual company bonus up to 10%

50% off home, motor, and pet insurance

Additional Health and Dental insurance

EV car scheme

Generous holidays

Employee discounts and cashback

Qualifications

• Proven experience in motor claims handling, understanding of the end-to-end claims journey.
• Solid skills in portfolio management to monitor and drive performance.
• Strong technical knowledge of motor insurance products and claims processes.

Responsibilities

• Lead and coach the team to reach their full potential.
• Monitor team performance using available data and take necessary actions.
• Promote a positive culture through recognition and motivational leadership.

Skills

Motor claims handling

Portfolio management

Coaching and developing others

Analytical skills

Job description

Overview

Leeds - Hybrid (2 days a week in the office). Full Time, Permanent Position.

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What You’ll Be Doing

Reporting directly to the Customer Experience Manager, you\u2019ll:

• Lead, coach, and inspire your team to reach their full potential through regular feedback and development conversations
• Use your technical expertise in motor claims handling and portfolio management to support and guide your team
• Communicate clearly and effectively to embed change and drive continuous improvement
• Monitor team performance using available data, taking quick action where needed to meet key metrics
• Champion a culture of ownership, getting things right first time for our people, customers, and shareholders
• Support talent development by actively recruiting, retaining, and succession planning for the right people
• Promote a positive, can-do culture through recognition, wellbeing check-ins, and motivational leadership
• Ensure compliance with internal and external policies, operating within our risk appetite and handling complaints with care
• Encourage knowledge sharing and problem-solving within the team to maintain high standards and consistent improvement
• Take ownership of your own development while supporting others to grow professionally

Our hybrid model offers a \'best of both worlds\' approach. When you\u2019ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What You’ll Need

• Proven experience in motor claims handling, with a strong understanding of the end-to-end claims journey
• Solid portfolio management skills, including the ability to monitor, manage, and drive performance across a claims caseload
• Strong technical knowledge of motor insurance products, claims processes, and relevant regulations
• Experience in coaching and developing others, with a passion for helping people grow
• Strong analytical skills and ability to interpret data to drive performance and continuous improvement

Benefits

• 9% employer contributed pension
• Annual company bonus of up to 10%
• 50% off home, motor and pet insurance, plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We\u2019re delighted to feature as one of the UK\u2019s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you\u2019re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 37.5 hours (Monday to Friday, 8am to 6pm)

Closing Date: Friday 12 September