Mortgage Services Advisor: Path to Qualified Adviser

Imserv Europe Ltd; Milton Keynes; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading global consumer goods brand seeks a Customer Service Advisor in Milton Keynes. The successful candidate will handle customer inquiries and support mortgage review appointments, ensuring the delivery of high-quality customer service. A minimum of 12 months' experience in customer service or sales is desirable. Strong communication skills and a passion for customer engagement are essential. This role offers opportunities for career progression in the financial services sector, with training towards becoming a qualified Mortgage Adviser.

Benefits

Competitive salary

Opportunities for career progression

Training for qualifications

Qualifications

• Minimum of 12 months experience in a telephone-based customer service or sales environment.
• Ability to explain complex information in a clear and simple way.
• Highly accurate, numerate, and literate.

Responsibilities

• Handle inbound calls and support customers with queries.
• Re-engage customers for mortgage review appointments.
• Maintain strong working relationships with Mortgage Adviser teams.

Skills

Excellent interpersonal skills

Outstanding communication and listening skills

Proven track record in sales and customer service

Competent Microsoft Office user

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A leading global consumer goods brand seeks a Customer Service Advisor in Milton Keynes. The successful candidate will handle customer inquiries and support mortgage review appointments, ensuring the delivery of high-quality customer service. A minimum of 12 months' experience in customer service or sales is desirable. Strong communication skills and a passion for customer engagement are essential. This role offers opportunities for career progression in the financial services sector, with training towards becoming a qualified Mortgage Adviser.