Mortgage Credit & Risk Lead

Hampshire Trust Bank; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A specialist bank in the City of Westminster is seeking a motivated professional to enhance mortgage processing by generating quality applications and supporting broker onboarding. The ideal candidate will have experience in lending and a customer service background, with essential skills in Microsoft Word and Excel. Responsibilities include liaising with brokers, managing loan applications, and ensuring exceptional service delivery. Join a team focused on fostering strong relationships and achieving business objectives.

Qualifications

• Demonstrable experience in a lending environment.
• Experience in structuring lending proposals desirable.
• Typically have experience in a customer service environment.
• Intermediate level skills in Microsoft Word and Excel are essential.

Responsibilities

• Generate quality mortgage loan applications through our network of brokers.
• Support the Business Development Managers with broker onboarding.
• Work closely with Business Development Managers on appointments and leads.
• Take inbound calls on new loan scenarios.
• Develop and maintain close contact with brokers and clients.
• Discuss and follow up on issued DIPs with broker/client.
• Update company database and systems.
• Assist brokers with questions borrowers may have.
• Follow up and track initial loan enquiries.
• Achieve monthly individual and company completion targets.
• Ensure best in class service to brokers and clients.
• Work closely with underwriting to maintain quality loan portfolio.
• Discuss and process loans directly with borrowers if required.

Skills

Experience in a lending environment

Customer service experience

Intermediate level skills in Microsoft Word

Intermediate level skills in Microsoft Excel

Job description

A specialist bank in the City of Westminster is seeking a motivated professional to enhance mortgage processing by generating quality applications and supporting broker onboarding. The ideal candidate will have experience in lending and a customer service background, with essential skills in Microsoft Word and Excel. Responsibilities include liaising with brokers, managing loan applications, and ensuring exceptional service delivery. Join a team focused on fostering strong relationships and achieving business objectives.