Mortgage Broker Account Manager

Together; Heald Green; On-site; GBP 30,000 - 45,000; Full time

Job summary

A mortgage and loan specialist located in Heald Green is looking for a Mortgage Broker Account Manager. This role involves building strong relationships with Mortgage Brokers and delivering exceptional service. The ideal candidate will possess experience in financial services, excellent relationship-building skills, and strong communication abilities. Benefits include 26 days holiday plus additional perks. Join a diverse team committed to supporting each other and meeting customer needs.

Benefits

26 days holiday plus birthday off

Free access to company holiday homes

Buy & sell holidays

Discretionary annual bonus

Life assurance and critical illness cover

Travel season ticket loans

Free local gym access

Local bar/restaurant discounts

Qualifications

• Experience in a financial services role is essential.
• Ability to build and maintain strong relationships with brokers.
• Strong communication is key for success in this role.

Responsibilities

• Deliver outstanding service to key Mortgage Brokers via phone and email.
• Provide regular feedback to Account Managers regarding Broker interactions.
• Promote company's products and manage existing broker relationships.

Skills

Experience working in Financial Services

Exceptional relationship building

Communication skills

Strong Objection handling

Problem solving skills

CeMAP Qualified or Equivalent

Job description

• Working Hours: Standard (09:00am-17:30pm)
• Department: Intermediary Relations
• Office or Field Based: Office Based (Cheadle, SK8 3GW)
• Contract type: Permanent

Company Description

Benefits of working at Together

• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As a Mortgage Broker Account Manager you will deliver outstanding service both on the phone and via emails with key Mortgage Brokers to build strong relationships. You will work with Account Managers to drive sales and ensure that KPI's are met.

As a Mortgage Broker Account Manager we are looking for someone to:

• Respond to inbound intermediary telephone enquiries, giving exceptional customer service in relation to product and criteria information
• Update the Account Managers with regular feedback from the Brokers and in terms of the market, helping the Account Manager's to identify new opportunities.
• Identify intermediary needs, clarify information and provide accurate solutions across all product offerings
• Manage new/existing relationships, promoting company's products and services
• Immerse themselves fully in the policies, procedures and the culture of Together to enable a high level representation of the company at all levels with our intermediary partners.

Qualifications

• Experience working in Financial Services
• Exceptional relationship building and communication skills
• Strong Objection handling and problem solving skills
• CeMAP Qualified or Equivalent

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

Job Location