Money Confidence Expert – Customer Banking & Digital Support

TSB Bank; Gloucester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent banking institution is seeking a Customer Service Consultant in Gloucester to assist customers in navigating their banking options. This full-time role involves face-to-face interactions, as well as phone and video support, aiming to build confidence and relationships with clients. The ideal candidate excels in customer service, is a strong team player, and is proficient in digital banking solutions. This position offers a competitive salary, flexible benefits, and opportunities for professional growth.

Benefits

Flexible benefits

Variable Pay Award

Generous pension contributions

25 days holiday plus bank holidays

Private healthcare

Qualifications

• Be great with people and provide exceptional customer service.
• Understand customer needs and support their goals.
• Ability to answer questions and resolve issues.
• Collaborate with team members to improve customer satisfaction.
• Educate customers on digital services.

Responsibilities

• Help customers build confidence in using banking channels.
• Respond to customer enquiries and address their needs.
• Offer financial support to enhance customer relationships.

Skills

Exceptional customer service

Team player

Problem-solving

Digital proficiency

Job description

A prominent banking institution is seeking a Customer Service Consultant in Gloucester to assist customers in navigating their banking options. This full-time role involves face-to-face interactions, as well as phone and video support, aiming to build confidence and relationships with clients. The ideal candidate excels in customer service, is a strong team player, and is proficient in digital banking solutions. This position offers a competitive salary, flexible benefits, and opportunities for professional growth.