Mobile Vehicle Technician/Diagnostic Specialist

AVASO Technology Solutions; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology solutions provider is seeking a Mobility Operations Specialist to manage the lifecycle of mobile assets. The role involves supporting new hires, managing device provisioning, and responding to technical issues efficiently. Ideal candidates will have 1-2 years of experience in a related role and be proficient in troubleshooting mobile devices. Excellent customer service skills and the ability to handle a high volume of tickets are crucial. This position is based in the United Kingdom, offering a dynamic work environment focused on customer satisfaction.

Qualifications

• 1-2 years experience in a related role, preferably provisioning in a large organization.
• Proficient in supporting and troubleshooting iOS and Android mobile devices.
• Excellent verbal and written technical documentation skills.

Responsibilities

• Support new hires with provisioning mobile devices.
• Manage a queue of 50+ tickets effectively.
• Provide training to users on mobile device usage.

Skills

Strong communication skills

Customer service skills

Problem-solving abilities

Job description

Mobility operations specialists will be tasked with maintaining the entire lifecycle of our corporate mobile assets. They will assist the team in the procurement, intake, deployment, and disposal of mobile phones and tablets. Their primary role will involve providing logistical support for an upcoming mobile device deployment project that will begin in the fall. They will be assisting the team in asset intake, device preparation, and package shipping to ensure our team's deliverables are met. The rest of the role will be maintaining the daily operational responsibilities that the Mobility team has. These responsibilities include new hire staging, break fix and troubleshooting cases, wireless number transfers, and working through other mobile device type incidents, As a mobility operations specialist, you must exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. Weare customer-centric and pride ourselves on consistently providing a good customer experience. You will maintain in-depth knowledge of cutting‑edge mobile technology and services and be the final escalation point for the team and our user base. Your primary role will involve providing logistical support for an upcoming large scale mobile device deployment. Other responsibilities will include supporting the existing Mobile provisioning team in their daily operational duties. The ideal candidate will have some experience with mobile devices and their usage in a mid to large-size enterprise.

Responsibilities

• Demonstrate strong communication and customer service skills when remotely supporting users
• Effectively manage a queue of 50+ tickets while fulfilling their other daily responsibilities- Provision mobile devices for new hires and existing employees
• Responsible for dispatching replacement devices for internal users who have submitted requests for broken or faulty devices- Possess a strong grasp of policy enforcement, while concurrently educating users to comply diligently with established policies
• Respond promptly to escalations for technical support via Slack and email
• Manage the wireless device inventory of our mobile provisioning lab
• Support team in device forecasting, auditing, recycling of used devices, and disposal preparation
• Provide training to users on the proper usage and configuration of their mobile devices with a positive attitude and empathy
• Frequently engage in collaborative efforts with support teams to identify and resolve problems and find effective solutions
• Troubleshoot hardware and cellular issues with mobile devices

Qualifications

• 1-2 years experience in a related role, preferably provisioning while supporting a large organization
• 1-2 years experience using various ticketing and queue management software platforms
• 1-2 years experience supporting cellular data and wireless number accounts
• Demonstrate experience in efficiently managing warehouse inventory, stock organization, and optimal storage methods.
• Proficient in conducting regular audits to ensure accuracy and identify inventory discrepancies.
• Up-to-date proficiency in supporting and troubleshooting iOS and Android mobile devices (e.g., iPhone, iPad) including hardware, software, and staying informed on the latest technology trends.
• Proficient in data intake and analysis using Excel/Google Sheets spreadsheets- Must be physically able to lift boxes and containers up to 25 lbs.
• Excellent verbal and written technical documentation skills- Strong team player with service oriented attitude and customer focus
• Strong research and problem-solving abilities are required- Must be able to work on site at our San Francisco location.