Microsoft Teams Engineer

Concentrix; Kirkwall; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading global service provider is seeking a Microsoft Teams Engineer to deliver expert services and solutions to clients. The role includes training customers, troubleshooting Teams Phone systems, and building strategic relationships. Candidates must have UK Citizenship, SC Security Clearance, and strong English communication skills. This position is full-time, with a focus on innovative technology solutions and professional growth.

Qualifications

• SC Security Clearance required.
• UK Citizenship required.
• Fluent English communication skills are mandatory.

Responsibilities

• Deliver proactive services and expertise to customers.
• Build strong relationships with customers and assess their needs.
• Train customers on product usage and development.

Skills

Teams Meetings & Live Events

Deep troubleshooting skills with Teams Phone

Experience with Migrations to Microsoft Teams

Strong technical writing

Job description

Job Title: Microsoft Teams Engineer

Overview

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Join us and be part of this journey towards greater opportunities and brighter futures.

Description of Role

• Key technical resource for the customer.
• Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
• Join a highly motivated team of leading industry experts.
• Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
• Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
• Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from Microsoft’s consulting practice and product groups.
• Continually learn and grow professionally.
• Analyse problems.
• Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
• Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.

Required Skills & Capabilities

• Teams Meetings & Live Events
• Teams Phone Calling Plans
• Teams Phone Devices
• Teams Phone Direct Routing
• Teams Phone Mobile
• Teams Phone Operator Connect
• Teams Phone System Foundation
• Teams Premium
• Teams Rooms Technical Experience
• Deep understanding in Teams Voice architecture.
• Experience with Migrations to Microsoft Teams, including Phone and Rooms.
• Deep troubleshooting skills with Teams Phone and media optimization.
• Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.
• Experience delivering proactive services, such as workshops and technical assessments.

Role Requirements

• SC Security Clearance.
• NPPV Level 3 Clearance.
• UK Citizenship.
• Fluent English oral and written communication.
• Strong technical writing, presentation and training skills.

Location: UK, Work at Home, GB

Language Requirements:

Time Type: Full time

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