Manager Customer Service

Coca-Cola Europacific Partners; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading beverage company in Glasgow is looking for a Customer Service Manager for their Contact Centre. You will manage a team of approximately 30 employees and focus on delivering exceptional service while achieving key operational metrics. This role requires proven leadership skills and experience in customer service environments. Join our team to drive efficiency and customer satisfaction in a fast-paced setting.

Qualifications

• Proven leadership skills in a customer service environment.
• Strong ability to deliver operational metrics and manage teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage the Contact Centre function and teams.
• Drive customer service excellence and operational efficiency.

Job description

• Do you have a personality with the power to influence and connect?
• Can you sustain the pace to keep on growing?
• Will you make an impact with your desire to win?
• Do you have a passion for customer service?

What you become part of:

Our Equipment Services (EQS) team based in Milton Keynes are responsible for unparalleled customer service and support for all our equipment and new equipment installations. Working with internal & external customers to deliver exceptional service. There are several pillars within the EQS; Customer Service, Logistics, Supply planning, Technical Services & Field Engineering, who all work in partnership to drive service and efficiencies for our business and our customers.

What to expect:

The EQS Contact Centre operates 364 days a year to support our customer equipment base.

As the Customer Service Manager for the Contact Centre, you will lead a team of circa 30, supported by 3 Team Leaders to drive an exceptional customer service experience.

Key responsibilities include:

• Overall management of the Contact Centre function (Inbound, Telefix & Postmix teams)
• Deliver key operational metrics across the function