Mental Healthcare Support Worker

NHS; Sleaford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Sleaford is seeking a Mental Healthcare Support Worker to provide holistic care to patients with mental health treatment needs. This role involves liaising with nursing staff, conducting therapeutic activities, and adhering to care protocols. Candidates should possess relevant qualifications, including a Cavendish Care Certificate and NVQ Level 2. The work offers a supportive environment with a focus on staff training and wellbeing, reflecting the organization's commitment to quality healthcare.

Benefits

Flexible working options

Wide range of training opportunities

Qualifications

• Previous experience working with people with mental health problems at HCSW grade or equivalent.
• Voluntary or working capacity with mental health services.

Responsibilities

• Work within Trust policies and promote competent working practice.
• Liaise with nurses and carry out assigned duties.
• Facilitate and participate in recreational and physical activities.
• Demonstrate an understanding of responsibilities regarding patients' property.

Skills

Patient and empathic approach

Effective communication

Clear clinical note keeping

De-escalation skills

Planning and organisation skills

Education

Cavendish Care Certificate or equivalent

NVQ Level 2 in Care or equivalent

NVQ Level 3 in Promoting Independence or equivalent or in progress

Tools

ECDL Certificate in Community Mental Health

Job description

Mental Healthcare Support Worker

The closing date is 02 December 2025

Ash Villa is a 15-bed acute treatment inpatient ward created as part of ambitious plans to expand and develop our services and patient offering in the local Lincolnshire area.

Ash Villa will provide high-quality, specialised treatment and therapy to women with mental health treatment needs who cannot be safely supported by a community-based service.

You will provide high-quality, evidence-based, holistic care to patients in line with the Health Care Support Worker Code of Conduct and Trust policies. You will support senior colleagues to assess, plan, implement, and evaluate care plans based upon individual patient needs.

The post holder will participate in and facilitate creative and meaningful recovery-focused activities with individual patients and in groups.

The role may require the use of physical interventions to manage an individual whose behaviours may cause harm to themselves or others and where other non-physical interventions, for example, communication, de-escalation, and problem-solving skills, have been unsuccessful.

Due to the UKVI immigration changes, we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.

Main duties of the job

We are looking for motivated and enthusiastic individuals with a passion to care for those with mental health treatment needs to become part of our friendly and supportive team. We are seeking only the best Senior Health Care Support Workers, those who really want to make a difference and put the Trust Values (Compassion, Pride, Integrity, Valuing Everyone, Innovation, and Collaboration) at the core of patient care.

Working on an Acute Treatment Ward is a challenging yet rewarding experience. We are looking for someone who is positive, patient, and resilient.

You will have excellent communication skills with the ability to establish professional therapeutic relationships with patients to enable them to achieve their treatment and recovery goals.

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're proud of this!

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Job responsibilities

• To work within the policies, protocols, and clinical procedures of Lincolnshire Partnership NHS Trust and to promote competent working practice within an integrated multi-disciplinary team.
• To liaise with the nurses and carry out assigned duties as a member of the multi-disciplinary mental health team.
• To be prepared to work on one's own initiative as necessary and report to the Nurses.
• Promote equality for all patients and understand their health needs.
• Demonstrate an awareness of service user and carer perspectives on the provision of treatment and continuing care.
• Participate regularly in clinical supervision sessions.
• Liaise with representatives from associated voluntary and statutory organisations and facilitate good communication processes.
• Attend in-service training and other study/refresher days to meet individual, statutory, and service needs.
• Participate in performance reviews.
• To work with service users to promote independence, maximising daily living skills.
• Assist in maintaining general and specific patient observations under the supervision of registered nursing staff.
• Facilitate and participate in recreational and physical activities in the provision of health and social care to service users.
• Demonstrate an understanding of the responsibilities regarding patients property and valuables, respecting cultural values.
• Always act in a manner that promotes and safeguards the interests and well‑being of patient.
• Actively promote a responsible, caring attitude at all times, treating all patients with dignity and respect.
• Always act in a manner that ensures no patient is the subject of any form of abuse.
• To report any incident that does not comply with the Trust policy regarding incident reporting.
• Participate in the escorting of patients as per the Unit procedures.
• Accompany patients and participate, as needed, in recreational activities.
• Maintain good order and cleanliness on the Unit

Qualifications

• Cavendish Care Certificate or willingness to work towards resourced by LPFT.
• NVQ Level 2 in Care or equivalent.
• NVQ level 3 in Promoting Independence or equivalent or working towards achievement.
• Certificate in Community Mental Health ECDL

Experience

• Previous relevant experience working with people with mental health problems at a HCSW grade or equivalent within a health and social care setting.
• Voluntary or working capacity with mental health service or equivalent

Skills

• A patient and empathic approach.
• Effective communication with service user, other members of the team and outside agencies.
• Clear accurate clinical note keeping.
• Skills related to Physical healthcare interventions such as urine analysis, phlebotomy, TPR and BP etc, recording findings and informing supervising nurse of results.
• De‑escalation Skills.
• Planning and organisation skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lincolnshire Partnership NHS Foundation Trust