Mental Health Evening Support Worker - Mid Essex Sanctuary

Mid and North East Essex Mind; Braintree; On-site; GBP 14,000 - 18,000; Part time

Job summary

A mental health support organization is seeking a Mental Health Support Worker in Braintree (soon to be Chelmsford) to provide emotional support to individuals in crisis. This role involves active listening, collaboration with healthcare teams, and practical referrals. Applicants should be empathetic and resilient, with experience in mental health support. The position offers competitive salary, diverse benefits, and a commitment to inclusivity.

Benefits

36 days holiday including bank holidays

Competitive pension

Flexible working options

Annual wellbeing day

Onsite parking

Charity worker discount scheme

Qualifications

• Experience in supporting individuals through mental health crises.
• Ability to provide emotional support and signpost clients effectively.
• Strong interpersonal skills necessary for collaborative team work.

Responsibilities

• Provide emotional support through active listening and distraction techniques.
• Respond to referrals from NHS and collaborate with support teams.
• Complete internal referrals for additional practical support.

Skills

Empathetic communication

Active listening

Resilience

De-escalation techniques

Job description

Hours, Salary & Location

Hours: 2 week rolling rota working 7 hour shifts, 6pm - 1am (24.5 hours on average per week) (Short week - Wednesday, Thursday (14hours) Long week - Monday, Tuesday, Friday, Saturday, Sunday (35 hours))
Pro rata salary: £17,199 per year (£24,570 FTE), pro rata salary includes unsocial hours allowance for hours worked 12 midnight to 1am
Base location: Currently Braintree, but will be moving to Chelmsford

Role Overview

Would you like a fulfilling role that supports those struggling with their mental health to regain choice and control of their lives? If so, then we want to hear from you.

The Mental Health Support Worker is a rewarding but at times challenging role, which requires someone who is experienced, empathetic and resilient in supporting people experiencing a mental health crisis. The role requires you to work with clients to provide emotional support through active listening, de‑escalation and distraction techniques. You will act to signpost clients where possible and complete internal referrals for practical support when needed. The position is part of our Mid Essex Sanctuary service which aims to support individuals who are living with long‑term, complex mental health problems who find themselves in crisis.

Key Responsibilities

• Work with clients to provide emotional support through active listening, de‑escalation and distraction techniques.
• Signpost clients where possible and complete internal referrals for practical support when needed.
• Respond to referrals received via the NHS 111 option 2 service, mental health teams and mental health liaison.
• Collaborate with emotional support team, outreach team, community link or substance misuse team to provide suitable support.

Benefits & Support

• 36 days holiday including 8 bank holidays (pro rata for part time); holiday purchase scheme
• Competitive pension
• Recruitment referrals, training and development, flexible/agile working
• Annual wellbeing day; expert supervision and peer support; extended lunch break each week
• Onsite parking at most locations; company sick pay based on length of service and a charity worker discount scheme
• Real living wage employer; range of health, wellbeing, lifestyle and financial benefits

Diversity & Inclusion

We are committed to fostering a diverse and inclusive workforce, collaborating with our communities and partners to drive innovation and better decision‑making. We welcome applications from individuals from all backgrounds to try to ensure we better represent our communities.