Membership Services Advisor

Membershipbespoke; Greater London; Hybrid; GBP 32,000; Full time

Job summary

A not-for-profit membership organization based in the UK is seeking a Membership Services Advisor to provide exceptional support to healthcare professionals. This full-time, permanent position requires excellent communication skills and the ability to handle complex information empathetically. The role offers a competitive salary of £31,726 plus various benefits including private medical insurance and professional development opportunities. Applicants must have a genuine interest in the medical and dental professions.

Benefits

Private medical insurance

Season ticket loan scheme

Enhanced maternity and paternity pay

Contributory pension scheme

Company sick pay

Holiday purchase scheme

Responsibilities

• Provide expert support to members of the medical and dental professions.
• Ensure efficient, accurate, and professional service.
• Demonstrate empathy, tact, and professionalism in all interactions.

Skills

Excellent verbal and written communication skills

Ability to absorb and retain complex information

High levels of emotional intelligence

Exceptional listening skills

High attention to detail

Strong problem solving skills

Resilience under pressure

Self-motivated and committed to self-development

Team player

Interest in supporting medical and dental professions

Job description

Membership Services Advisor

Location: Office-based in Canary Wharf, Central London during the first year. Office and hybrid options available.

Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)

Full Time, Permanent

Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential

Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Membership Services Advisors.

Overview

They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions.

Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.

Essential Criteria

• Excellent verbal and written communication skills, including accurate grammar and spelling
• The ability to absorb, retain and apply complex information – an excellent memory is essential
• High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
• Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
• High attention to detail and a commitment to accuracy
• Strong problem solving and critical thinking skills
• Resilience and the ability to work under pressure
• Self-motivated with a strong work ethic and a commitment to self-development
• A team player who contributes positively to a supportive and collaborative culture
• Open to feedback and a willingness to learn
• A genuine interest in supporting the UK medical and dental professions
• Ability to work in a professional, structured environment, with professional behaviour and conduct

To apply to this role please send your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.