Membership Manager

Membership & Community; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A community-driven organization based in the UK seeks an experienced Membership Manager to lead membership acquisition and engagement strategies. This role involves building relationships, meeting sales targets, and collaborating across teams to enhance the member experience. The ideal candidate should have a strong background in sales, excellent organizational skills, and a passion for social impact. Join a dynamic team committed to creating positive change in a vibrant community.

Benefits

Competitive salary

Qualifications

• 3–5 years’ experience in sales or membership acquisition.
• Proven success in meeting or exceeding targets.
• Strong communication and presentation skills.

Responsibilities

• Lead the membership acquisition strategy.
• Build and maintain a strong pipeline of leads.
• Collaborate with the community and events team for member engagement.

Skills

Interpersonal skills

Sales expertise

Networking ability

Organizational skills

Communication skills

CRM proficiency

Commercial acumen

Passion for social impact

Tools

HubSpot

Salesforce

Job description

Company Overview

The Conduit serves as a home for people passionate about achieving positive social, environmental and economic change. Our community shares our belief that world’s most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. The Conduit’s mission is to convene a collaborative community that scales and accelerates solutions to the world’s greatest challenges and provide its community with a physical home, with industry leading sustainable and ethical hospitality, where creativity and innovation can flourish. Our members are from all over the world, from all sectors and industries and are representative of the world we live in.

Role Summary

The Membership Manager is responsible for driving new member acquisition within The Conduit’s growing community. To help us maximise the value of our membership and deliver a first-class service, we are looking for a confident and proactive person who enjoys building strong relationships and engaging with people at all levels. Acting as both a sales driver and brand ambassador, you champion The Conduit’s offering, enhance member engagement and help deliver a world-class membership strategy for our growing.

You will need excellent interpersonal and organisational skills to manage multiple priorities and deliver consistently high standards of service. The role requires attention to detail, the ability to influence and negotiate, and a genuine interest in sales and membership development. The role will require the incumbent to take direct ownership of membership revenue outcomes, ensuring sustained pipeline momentum, strong forecasting accuracy, and ongoing refinement of membership sales strategies.

The Membership Manager sits at the heart of The Conduit’s mission, balancing commercial performance with community stewardship. It requires a disciplined approach to pipeline management, proactive relationship‑building, and the ability to foster meaningful member connections that drive long‑term loyalty and advocacy.

Key Responsibilities

Member Acquisition

• Lead the execution and evolution of The Conduit’s membership acquisition strategy in partnership with the Director of Membership and key stakeholders.
• Develop and deliver a clear and compelling membership proposition that evolves with our members’ needs.
• Work with the Director of Membership and Membership Sales Lead to acquire a minimum of 40 new members per month, across The Conduit’s membership tiers
• Build and maintain a robust pro‑active and reactive pipeline of leads in HubSpot, moving prospects through clearly defined CRM stages from initial outreach to member conversion. Identify, research, and pursue high‑quality prospects who align with The Conduit’s impact values and membership criteria.
• Develop tailored engagement strategies for prospects, including introductions, tours and bespoke events.
• Take ownership and responsibility for achieving monthly, quarterly and annual revenue targets through new membership sales.
• Work with the Membership Director and Marketing team to actively source and generate new leads via outbound channels.
• Ensure sustained pipeline momentum through consistent outreach, qualification, and follow‑up.

Events & Business Development

• Lead and participate in Open Days and Evening, Impact Programming evening, community meet‑ups, and external industry events to attract new members.
• Create and support strategic partnerships to expand The Conduit’s reach within mission‑aligned networks and organisations
• Build a deep commercial understanding of competitors and the wider market to inform targeting, outreach and positioning.

Member Retention & Engagement

• Partner with the Community and Events teams to create touchpoints that foster connection, belonging, and participation. Maintain strong relationships with existing members, ensuring they feel valued, heard, and inspired by the community experience.
• Support the community team by recruiting the right members of the community and equipping them with the tools and language to confidently refer peers who align with The Conduit’s values. Strengthen the referral program with key stakeholders.

Team Leadership and Collaboration

• Line‑manage and mentor the Membership Sales Lead, fostering a culture of accountability, inclusion, and professional growth.
• Collaborate with other Membership, Community, Reception and Food and Beverage team members to ensure a unified and high‑quality member experience.
• Collaborate closely with Marketing and Programming teams to align outreach with upcoming content and events.
• Assist in developing, adapting and pivoting membership sales strategies based on performance trends, competitor insight and community needs.

Relationship Building & Brand Representation

• Serve as an ambassador for The Conduit’s mission and values.
• Represent The Conduit externally at events, networking functions, and community gatherings.
• Build and nurture high‑value networks across industries including social impact, business, arts, sustainability, and philanthropy.

Performance Measures

• Meet or exceed monthly and quarterly conversion KPIs.
• Participate in weekly business reviews and reporting sessions to identify risks and share solutions.
• Maintain compliance with all membership acquisition processes and data protection policies.
• Referral conversion rate and volume of member‑sourced prospects.
• Pipeline health and CRM accuracy.
• Positive feedback from members and peers regarding professionalism and brand alignment.
• Contribution to The Conduit’s mission and DEI objectives.
• Provide weekly forecasts and reports using CRM data, analysing conversion trends, sales performance and pipeline health.

Skills & Experience

• 3–5 years’ experience in sales, business development, or membership acquisition ideally in a purpose‑led or premium hospitality context.
• Proven success in meeting or exceeding sales targets.
• Strong interpersonal and networking skills with ability to engage diverse stakeholders.
• Excellent communication and presentation skills.
• High organisational discipline and familiarity with CRM systems (e.g., Salesforce, HubSpot).
• Collaborative approach with a results‑oriented mindset.
• Passion for social impact, sustainability, and inclusive community‑building.
• Strong commercial acumen and the ability to interpret market and competitor insights.

Desirable

• Experience within private members’ clubs, luxury brands, or social enterprise sectors.
• Established networks in relevant industries or impact ecosystems.
• Familiarity with London’s cultural, business, and sustainability landscapes.
• Experience managing junior team members or mentoring others.

Key Competencies

• Charismatic communicator and relationship builder.
• Commercially driven, disciplined, and data informed.
• Emotionally intelligent and empathetic, with strong listening skills.
• Collaborative team player who thrives in a fast‑paced environment.
• Passionate about social change and community‑led impact.
• Resilient and adaptable, with a growth mindset.

Values & Culture

• Promote collaboration, transparency, and accountability across teams.
• Support a culture of curiosity, feedback, and continuous improvement.
• Champion Diversity, Equity & Inclusion in all sales and communication efforts.
• Act as a visible and credible representative of The Conduit’s mission to scale positive change.

Compensation

Competitive salary