Membership Experience Lead — Engagement & Growth

CHM; High Wycombe; Hybrid; GBP 42,000; Full time

Job summary

A charity organization in High Wycombe seeks a Membership Experience Manager to lead the delivery of outstanding member services. The role involves managing the Membership Team, overseeing the member journey, and ensuring high-quality information is provided at every stage. Strong analytical, communication, and people management skills are essential. Benefits include hybrid working, enhanced parental leave, and professional development opportunities. The closing date for applications is January 19, 2026.

Benefits

36 days holiday

Enhanced parental leave

Flexible working

Private counselling service

Professional development opportunities

Qualifications

• Experience in a membership-based environment delivering excellent service.
• Ability to motivate and develop a team.
• Strong written and verbal communication skills.
• Experience interpreting complex data.
• Ability to manage multiple projects collaboratively.

Responsibilities

• Lead and manage the Membership Team to deliver excellent member services.
• Oversee the full membership journey and member retention strategies.
• Provide accurate information to members across all channels.
• Collaborate to engage with membership and fundraising initiatives.
• Track and analyze membership data and KPIs for future insights.

Skills

People management

Analytical skills

Communication

Project management

Job description

A charity organization in High Wycombe seeks a Membership Experience Manager to lead the delivery of outstanding member services. The role involves managing the Membership Team, overseeing the member journey, and ensuring high-quality information is provided at every stage. Strong analytical, communication, and people management skills are essential. Benefits include hybrid working, enhanced parental leave, and professional development opportunities. The closing date for applications is January 19, 2026.