Member Services Rep Full Time Evening/Afternoon

Planet Fitness - United FP Management, LLC; Richmond; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading fitness company is seeking a motivated Member Services Representative in Richmond, UK. The role requires bilingual English/Spanish skills and exceptional customer service capabilities. Responsibilities include greeting members, assisting with inquiries, and maintaining cleanliness in the facility. Benefits include paid time off and a free membership. Join our dynamic team and help create a healthier Planet!

Benefits

Paid Time Off

Free Black Card Membership

401(k) and Roth retirement savings plans

Healthcare and dependent-care flexible spending accounts

Life insurance and other benefits

Qualifications

• Must be 18 years of age or older.
• Exceptional customer service skills required.
• Prior customer service experience preferred.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Perform regular facility cleaning and upkeep.

Skills

Customer service

Bilingual English/Spanish

Positive attitude

Punctuality

Reliability

Job description

Future Opening: Member Services Rep Full Time Evening/Afternoon

Position: Member Services Rep - Full Time - Afternoon/Evening

We are searching for a motivated Member Services Representative to join our team! Bilingual English/Spanish applicants are encouraged to apply. As a member of our staff, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Responsibilities

• Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point‑to‑sale system.
• Utilize the POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Perform regular facility cleaning and upkeep such as mopping spills under equipment, trash removal, cleaning windows and mirrors, and re‑racking weights.
• Clean all exercise equipment and tanning beds regularly.
• Maintain cleanliness and stocking of restrooms and wet areas.

Qualifications & Requirements

• Applicants for an overnight position must submit to a 7‑year criminal background check within the first week of hire; continued employment will be based on satisfactory outcome.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co‑workers, exceeding expectations.
• Prior customer‑service experience preferred.
• Must be 18 years of age or older.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED certification within required time frames and maintain the physical ability to perform CPR/AED in an emergency.

Physical Demands / Requirements

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, and/or pull moderate weight (up to 50 lbs).
• Ability to talk continually in person or on the phone during shifts.
• Maintain physical ability to administer CPR in the event of a medical emergency.
• Ability to see with or without correction within normal visual range.
• Ability to hear within normal audio range with or without correction.

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet.
• Work alongside an amazing group of talented, dynamic professionals.

Benefits

• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth retirement savings plans
• Healthcare and dependent‑care flexible spending accounts
• STD, LTD, term life insurance and other benefits
• We participate in E‑Verify for all Utah locations.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.