Member Services & Events Coordinator

Member Engagement; Remote; GBP 26,000 - 35,000; Full time

Job summary

A leading member support organization is seeking a Member Services & Event Coordinator to act as the main contact for members in York and North Yorkshire. Responsibilities include advising members, organizing events, and ensuring effective communication. The role requires excellent customer service, strong IT skills, and the ability to work independently. You will enjoy a competitive salary and generous benefits including 25 days holiday, private medical insurance, and professional development opportunities. Join us to make a difference in member engagement!

Benefits

A competitive salary

Generous benefits including 25 days holiday

Private pension scheme

Private medical insurance

Development opportunities

Inclusive environment

Qualifications

• Strong IT skills with experience in using Microsoft Office software.
• Willingness to travel and work flexible hours.
• Ability to learn new in-house systems quickly.

Responsibilities

• Advise members on local activities and products.
• Contribute to the annual renewals campaign.
• Promote local annual events program.
• Manage purchase orders and invoices for events.

Skills

Excellent communication skills

Demonstrable administrative experience

Organisational skills

Customer service skills

IT skills including Microsoft Office

Ability to work from home

Multi-tasking skills

Flexibility in working hours

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Social media

Job description

Overview

As a Member Services & Event Coordinator, you will act as the main point of contact for members providing excellent customer services, support, and membership advice for West Yorkshire, South Yorkshire, North-East Yorkshire & Humber (North of England). You will be responsible for providing corporate information to the Local Hub Committee(s) ensuring the goals and objectives of the Institute are delivered. You will also be responsible for organising and delivering a program of events locally including, networking, CPD, new members, and upgrade workshops.

Responsibilities

• Advise members and potential members on local activities and products available to them
• Contribute to the annual renewals campaign locally to achieve targets set along with weekly upgrade campaigns
• Publicise and promote the local annual events program (may include joint events with other professional bodies or local associations) to achieve targets
• Ensure all CIOB's products/services are promoted at events e.g., CIOB Training, CIOB Academy, membership, structured programs, CPD portal, magazines, etc
• Responsibility for raising purchase orders and invoices for local events and associated income and expenditure
• Excellent communication skills, both in written and spoken English
• Demonstrable administrative experience
• Organising and reviewing successful events within budget
• Excellent customer service, organisational, multi-tasking, and administrative skills
• Ability to work from home with minimal supervision
• Strong IT skills including Microsoft Office software (Word, Excel, PowerPoint, and Outlook) with experience working with social media, and the ability to learn new in-house systems quickly
• Willing to travel and work flexible hours to meet the organisation's needs

Benefits and Opportunities

• A Competitive Salary
• Generous Benefits Package: 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
• Private pension scheme with employer contributions and free pension advice
• Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
• Enhanced family-friendly policies and life assurance
• Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
• Development Opportunities: Learning and development tailored to your career growth
• Inclusive Environment: Disability-conscious and EDI-focused employer, with values that celebrate diversity and inclusivity
• Recognition: Gold Investors in People Award, reflecting our commitment to your development and wellbeing

We are proud to say that we hold a Gold Investors in People Award. Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.