Member Experience Concierge

Everlast Gyms; Rawmarsh; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading fitness organization in Rawmarsh seeks a motivated Host to enhance member experiences. As the first point of contact, you will support membership sales, maintain club standards, and ensure a welcoming atmosphere. The role requires excellent customer service skills, flexibility to handle various duties, and a passion for fitness. Employees benefit from a free gym membership, training opportunities, and more. Join us to grow in your career while being part of a dynamic team.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly awards with double salary for winners

Training and development opportunities

Qualifications

• Outgoing and positive personality focused on customer experiences.
• Confident in using membership software and handling club systems.
• Drive to achieve sales and retention targets.
• Willingness to learn and progress in your career.

Responsibilities

• Welcome members and guests with a positive interaction.
• Support membership sales by providing excellent service.
• Ensure cleanliness and hygiene in the club.
• Act as a competent key holder for opening and closing duties.
• Handle feedback and complaints professionally.

Skills

Customer service skills

Sales focus

Administrative skills

Flexibility and adaptability

Passion for fitness

Ability to handle feedback

Job description

A leading fitness organization in Rawmarsh seeks a motivated Host to enhance member experiences. As the first point of contact, you will support membership sales, maintain club standards, and ensure a welcoming atmosphere. The role requires excellent customer service skills, flexibility to handle various duties, and a passion for fitness. Employees benefit from a free gym membership, training opportunities, and more. Join us to grow in your career while being part of a dynamic team.