Member Experience Advisor

Yorkshire Building Society; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday 28+ Bank Holidays

Bonus 7-15% on target

Pension up to 11%

Private medical insurance

Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor in Nottingham to help members with accounts and the right products to support their goals, across branches and channels.

You don’t need a background in financial services or prior customer service experience; what matters is your mindset, empathy and willingness to learn through our structured training. We offer flexible working options and a supportive, inclusive team.

Qualifications

• No specific professional background required; focus on mindset and values.
• Great communication and willingness to learn through training.

Responsibilities

• Build meaningful relationships with members and help them with accounts and products across channels.
• Communicate confidently across in-branch, phone and online to support members.
• Focus on doing what’s right for members without sales targets.

Job description

Yorkshire Building Society is seeking a Customer Service Advisor in Nottingham to help members with accounts and the right products to support their goals, across branches and channels.

You don’t need a background in financial services or prior customer service experience; what matters is your mindset, empathy and willingness to learn through our structured training. We offer flexible working options and a supportive, inclusive team.