Customer Service Advisor — Flexible Hours & Growth

Yorkshire Building Society; Castleford; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Holiday 28 days + Bank Holidays

On-target bonus 7%

Pension up to 11%

Private medical insurance

My Benefits portal

Job summary

Yorkshire Building Society is hiring a Customer Service Advisor for our Castleford branch. You’ll build relationships with members, guiding them to products and services to meet goals such as saving, buying a home, or planning for the future.

You’ll communicate across in-branch, phone, and online channels to support members with their accounts. The role emphasises doing what’s right without sales targets, with training and development offered to grow your skills.

Qualifications

• No financial services background required; mindset and values are key.
• Ability to learn and adapt through training and development.

Responsibilities

• Build relationships with members and help them find suitable products and services.
• Communicate confidently across branches, phone, and online channels.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service

Communication

Emotional intelligence

Digital tools

Teamwork

Growth mindset

Job description

Yorkshire Building Society is hiring a Customer Service Advisor for our Castleford branch. You’ll build relationships with members, guiding them to products and services to meet goals such as saving, buying a home, or planning for the future.

You’ll communicate across in-branch, phone, and online channels to support members with their accounts. The role emphasises doing what’s right without sales targets, with training and development offered to grow your skills.