Branch Customer Service Advisor – Growth & Impact

Yorkshire Building Society; Northallerton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society's Northallerton branch is seeking a Customer Service Advisor who will focus on helping members with their accounts across in-branch, phone, and online channels. You will build meaningful relationships and guide members toward the right products and services while keeping the customer at the heart of everything we do.

We value a welcoming, inclusive environment with flexible working options and a strong induction and training plan to set you up for success from day one.

Qualifications

• Prioritise customer needs and show empathy in every interaction.
• No prior financial services experience required; mindset and values matter.
• Ability to communicate across in-branch, phone and online channels.

Responsibilities

• Build meaningful relationships with members and help them find suitable products.
• Communicate confidently across channels to support accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Empathy

Relationship-building

Communication

Adaptability

Digital literacy

Job description

Yorkshire Building Society's Northallerton branch is seeking a Customer Service Advisor who will focus on helping members with their accounts across in-branch, phone, and online channels. You will build meaningful relationships and guide members toward the right products and services while keeping the customer at the heart of everything we do.

We value a welcoming, inclusive environment with flexible working options and a strong induction and training plan to set you up for success from day one.