Branch Customer Service Advisor – Build Relationships & Grow

Yorkshire Building Society; Oxford; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Holiday allowance

Discretionary bonus

Pension contributions

Private medical insurance

Employee discounts

Job summary

Yorkshire Building Society in Oxford is seeking a friendly Customer Service Advisor to join our Branch Network. You’ll connect with members across in-branch, phone and online channels to understand their goals and guide them to suitable products and services.

No background in financial services is required; the right mindset and values matter most. You’ll work in a supportive, inclusive environment with flexible development opportunities.

Qualifications

• No finance background required; mindset and values matter most.
• Strong interpersonal skills and customer-first approach.
• Comfort interacting across branches, phone and online channels.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Build meaningful relationships with members and help them find suitable products and services.
• Communicate across in-branch, telephone, and online channels to support members with their accounts.
• Support members with accounts and provide accurate information.

Skills

Customer focus

Communication

Relationship building

Empathy

Team collaboration

Digital literacy

Job description

Yorkshire Building Society in Oxford is seeking a friendly Customer Service Advisor to join our Branch Network. You’ll connect with members across in-branch, phone and online channels to understand their goals and guide them to suitable products and services.

No background in financial services is required; the right mindset and values matter most. You’ll work in a supportive, inclusive environment with flexible development opportunities.